Ordering
23 answers found
- A guide to shopping on shop.Elsevier.com
Last updated on December 01, 2025
You can purchase Books, Journals, Article Choice and Embase on shop.Elsevier.com. For an overview of the essentials when purchasing through shop.Elsevier.com, simply select from the options below to guide...
- How do I change or cancel my Journal subscription?
Last updated on December 01, 2025
To change or cancel your Journal subscription order, please contact us, and provide the following details: Account number or order number: Journal Title: Customer's Name: Shipping and Billing Address: Email...
- Can I receive a desk copy of a book?
Last updated on December 01, 2025
Desk copies and/or instructor resources can only be requested by verified instructors through regional suppliers.
- Can I place a tax-exempt order online?
Last updated on March 20, 2026
To place a tax-exempt order, you will need to first contact us using the email option at the bottom of this screen. Tax exempt orders cannot be processed via a regular online purchase as tax is calculated...
- How do I reset my shop.Elsevier.com password?
Last updated on April 15, 2026
If you forgot your shop.Elsevier.com password, you could reset it by following the steps detailed below: To reset your password, you must first have: A valid email address Successfully registered...
- How do I change my shipping or billing address?
Last updated on April 15, 2026
You can change your billing and shipping address details on your shop.Elsevier.com account. If you have already placed your order, please contact us using any of the contact options below. How Follow...
- What should I do if my Credit Card payment isn’t working?
Last updated on December 01, 2025
Check your credit card details, for security and privacy reasons banks are unable to provide Elsevier with information as to why your credit card was declined.
- What should I do if my discount code is not working?
Last updated on March 20, 2026
Follow these steps to try to get your discount code working: Ensure that you meet both the specific and general terms and conditions to use the discount code: Consult the specific terms and conditions...
- When will I receive the book I pre-ordered?
Last updated on April 15, 2026
Your order should be delivered five to seven business days after the book’s release date. Please note it may take up to three weeks for POD (Print on Demand) orders to be shipped to Brazil. Your credit...
- Why is my region not included in your website?
Last updated on December 01, 2025
Elsevier.com may not accept credit card payments in your region. These regions are not available in the drop-down list on our website. For further assistance, you may reach out to the customer service team.