Follow these steps to try to get your discount code working:

1. Ensure that you meet both the specific and general terms and conditions to use the discount code:

   • Consult the specific terms and conditions of your discount code. You find these in the same place you found the code (e.g. the email or website) or at the bottom of the offer.
   • View our support page on how to use your discount code to ensure that you meet the general terms and conditions (e.g. some discount codes are only applicable on certain titles, or promos cannot be combined and be used in a single order, etc).
2. Ensure that you entered the discount code exactly as it appears and submit it again.

   • If your discount code is digital, try to copy and paste the discount code directly into the discount field.
   • Check spacing, character errors and/or spelling mistakes.
   • The discount code field is case-sensitive.
   • If you have confirmed that your code is valid and it still is not working, please contact us using the webform with the following details:

     • Your complete name and email address
     • ISBN of the book or ISSN of the journal you want to purchase
     • Quantity of your order
     • Photo of the error message