Shipping and Delivery

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14 answers found

When will I receive my book order?

Last updated on March 19, 2025

If you ordered an eBook, the download links should be sent to the email address associated in your Elsevier account within 24 hours. However, print book orders are generally sent within 2 working days once the invoice and payment are processed.

What can I do if I receive a damaged book?

Last updated on June 23, 2023

We do all we can to ensure books reach you in good condition. If you receive a book and it is damaged, contact us to receive a replacement book and UPS return label (for US orders) for returning the damaged...

Do I need to pay for shipping?

Last updated on November 05, 2024

Free shipping on all orders (individuals only) in the Caribbean and the United States. Orders placed by individuals in Brazil, Canada and Mexico will incur a shipping charge. Please see below for the shipping...

What is the status of my book order?

Last updated on February 13, 2024

You can find out the status of your order online if you purchased a product on shop.Elsevier.com eBook You can check your order history in your account on shop.Elsevier.com. If you are already charged...

What should I do if my eBook download link is not available in my account?

Last updated on February 13, 2024

For an eBook to become available for download you are required to: Have purchased an eBook from Elsevier.com. Login to your account on shop.Elsevier.com. Locate your order in your order history. If...

What can I do if I am missing a journal issue?

Last updated on June 23, 2023

Elsevier partners with a variety of regional carriers to deliver items you purchase from our store. There are occasionally factors beyond our control which may delay delivery. If your subscription copy...

Can I request my order to be shipped to a P.O. Box address?

Last updated on June 23, 2023

Print Books We do not deliver to P.O. Boxes. Our shipments use ‘signed for’ courier services and our carriers will only accept shipments to a valid street address where there is someone to sign for the...

How do I change my shipping or billing address?

Last updated on September 25, 2023

You can change your billing and shipping address details on your shop.Elsevier.com account. If you have already placed your order, please contact us using any of the contact options below. How Follow...

What can I do if I receive a damaged journal?

Last updated on May 16, 2025

We do all we can to ensure our products reach you in good condition. If you receive a damaged subscription copy, contact us using one of the channels below to request a replacement. Please note: if you...

When will I receive the book I pre-ordered?

Last updated on May 24, 2024

Your order should be delivered five to seven business days after the book’s release date. Please note it may take up to three weeks for POD (Print on Demand) orders to be shipped to Brazil. Your credit...