Shipping and Delivery
14 answers found
- Do I need to pay for shipping?
Last updated on March 20, 2026
Free shipping on all orders (individuals only) in the Caribbean and the United States. Orders placed by individuals in Brazil, Canada and Mexico will incur a shipping charge. Please see below for the shipping...
- How do I change my shipping or billing address?
Last updated on April 15, 2026
You can change your billing and shipping address details on your shop.Elsevier.com account. If you have already placed your order, please contact us using any of the contact options below. How Follow...
- What can I do if I receive a damaged book?
Last updated on March 20, 2026
We do all we can to ensure books reach you in good condition. If you receive a book and it is damaged, contact us to receive a replacement book and UPS return label (for US orders) for returning the damaged...
- What can I do if I receive a damaged journal?
Last updated on December 01, 2025
We do all we can to ensure our products reach you in good condition. If you receive a damaged subscription copy, contact us using one of the channels below to request a replacement. Please note: if you...
- How do I settle customs duty charge?
Last updated on December 01, 2025
Customs duty is a charge imposed on goods that are transported across international borders. This charge is not included in the final price of the purchased goods. Couriers would normally notify the customer...
- Print book order tracking tool
Last updated on December 04, 2025
Use the tool below to access the order tracking site, you will need to complete the two mandatory fields below:Enter either the email address, Standard Address Number (SAN) or Shipping Account Number in...
- What can I do if I am missing a journal issue?
Last updated on December 01, 2025
Elsevier partners with a variety of regional carriers to deliver items you purchase from our store. There are occasionally factors beyond our control which may delay delivery. If your subscription copy...
- When will I receive my journal?
Last updated on October 01, 2024
We dispatch your orders as soon as the journal titles ordered have been published. Publication schedule may change due to potential variations in production. The speed of delivery depends on the postal service in each country.
- When will I receive the book I pre-ordered?
Last updated on April 15, 2026
Your order should be delivered five to seven business days after the book’s release date. Please note it may take up to three weeks for POD (Print on Demand) orders to be shipped to Brazil. Your credit...
- Can I use a courier shipping service and not be charged shipping?
Last updated on March 20, 2026
Print Book Yes. You will not be charged shipping for prepaid individual book orders. Please refer to the table below for the courier service used for each region: Asia, Australia, Canada, Europe,...