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8 answers found
What can I do if I am missing a journal issue?
Last updated on June 23, 2023
Elsevier partners with a variety of regional carriers to deliver items you purchase from our store. There are occasionally factors beyond our control which may delay delivery. If your subscription copy...
Can I request my order to be shipped to a P.O. Box address?
Last updated on June 23, 2023
Print Books We do not deliver to P.O. Boxes. Our shipments use ‘signed for’ courier services and our carriers will only accept shipments to a valid street address where there is someone to sign for the...
What can I do if I receive a damaged journal?
Last updated on May 16, 2025
We do all we can to ensure our products reach you in good condition. If you receive a damaged subscription copy, contact us using one of the channels below to request a replacement. Please note: if you...
When will I receive the book I pre-ordered?
Last updated on May 24, 2024
Your order should be delivered five to seven business days after the book’s release date. Please note it may take up to three weeks for POD (Print on Demand) orders to be shipped to Brazil. Your credit...
When will I receive my journal?
Last updated on June 22, 2023
We dispatch your orders as soon as the journal titles ordered have been published. Publication schedule may change due to potential variations in production. The speed of delivery depends on the postal service in each country.
Can I use a courier shipping service and not be charged shipping?
Last updated on June 23, 2023
Print Book Yes. You will not be charged shipping for prepaid individual book orders. Please refer to the table below for the courier service used for each region: Asia, Australia, Canada, Europe,...
Print book order tracking tool
Last updated on November 08, 2023
Use the tool below to access the order tracking site, you will need to complete the two mandatory fields below. Enter either the email address, Standard Address Number (SAN) or Shipping Account Number...
How is my order packaged?
Last updated on September 15, 2020
All orders are delivered as a package in carton(s) regardless of its size and weight. Every carton(s) delivered has a packing list which includes the following details: Customer Name Customer Account...
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