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9 answers found

What can I do if I receive a damaged book?

Last updated on June 23, 2023

We do all we can to ensure books reach you in good condition. If you receive a book and it is damaged, contact us to receive a replacement book and UPS return label (for US orders) for returning the damaged...

What is the status of my book order?

Last updated on February 13, 2024

You can find out the status of your order online if you purchased a product on shop.Elsevier.com eBook You can check your order history in your account on shop.Elsevier.com. If you are already charged...

What can I do if I am missing a journal issue?

Last updated on June 23, 2023

Elsevier partners with a variety of regional carriers to deliver items you purchase from our store. There are occasionally factors beyond our control which may delay delivery. If your subscription copy...

Can I request my order to be shipped to a P.O. Box address?

Last updated on June 23, 2023

Print Books We do not deliver to P.O. Boxes. Our shipments use ‘signed for’ courier services and our carriers will only accept shipments to a valid street address where there is someone to sign for the...

How do I change my shipping or billing address?

Last updated on September 25, 2023

You can change your billing and shipping address details on your shop.Elsevier.com account. If you have already placed your order, please contact us using any of the contact options below. How Follow...

What can I do if I receive a damaged journal?

Last updated on May 16, 2025

We do all we can to ensure our products reach you in good condition. If you receive a damaged subscription copy, contact us using one of the channels below to request a replacement. Please note: if you...

When will I receive the book I pre-ordered?

Last updated on May 24, 2024

Your order should be delivered five to seven business days after the book’s release date. Please note it may take up to three weeks for POD (Print on Demand) orders to be shipped to Brazil. Your credit...

When will I receive my journal?

Last updated on June 22, 2023

We dispatch your orders as soon as the journal titles ordered have been published. Publication schedule may change due to potential variations in production. The speed of delivery depends on the postal service in each country.

Print book order tracking tool

Last updated on November 08, 2023

Use the tool below to access the order tracking site, you will need to complete the two mandatory fields below. Enter either the email address, Standard Address Number (SAN) or Shipping Account Number...