Account and Order Changes

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4 answers found

How do I ensure that emails aren't blocked by spam filters?

Last updated on November 30, 2023

You can add our email domains to your safe sender's list to reduce the chance the emails sent from the submission system are sent to your spam filter.

How do I request deletion of my Elsevier.com account?

Last updated on May 28, 2020

If you require your Elsevier.com account to be deleted, contact us via our webform with the following details: Name on your Elsevier account Email address registered in Elsevier.com Reason for account...

How do I cancel my order?

Last updated on August 28, 2024

If you need to request cancellation of your order, please call us, selecting the relevant regional number to you below and have the following information ready: Your Elsevier account number. Your order...

How do I update my personal information?

Last updated on June 29, 2023

To update your personal details follow the steps below: Login to your Elsevier.com account using your username and password. Go to 'My Account' and make the necessary changes to your personal details,...