Order changes
4 answers found
- How do I ensure that emails aren't blocked by spam filters?
Last updated on October 15, 2025
You can add our email domains to your safe sender's list to reduce the chance the emails sent from the submission system are sent to your spam filter.
- How do I request deletion of my Elsevier.com account?
Last updated on December 01, 2025
If you require your Elsevier.com account to be deleted, contact us via our webform with the following details: Name on your Elsevier account Email address registered in Elsevier.com Reason for account...
- How do I cancel my order?
Last updated on February 04, 2026
For US/Canada customers, kindly fill out the webform choosing the options as follow:Contact Option: E-mailContact Reason: CancellationsEnter your order number:Example: e32xxxxxxxx2*You can find this order...
- How do I update my personal information?
Last updated on August 11, 2025
To update your personal details follow the steps below: Login to your Elsevier.com account using your username and password. Go to 'My Account' and make the necessary changes to your personal details,...