Ordering
24 answers found
- A guide to shopping on shop.Elsevier.com
Last updated on September 25, 2023
You can purchase Books, Journals, Article Choice and Embase on shop.Elsevier.com. For an overview of the essentials when purchasing through shop.Elsevier.com, simply select from the options below to guide...
- How do I change or cancel my Journal subscription?
Last updated on September 25, 2023
To change or cancel your Journal subscription order, please contact us, and provide the following details: Account number or order number: Journal Title: Customer's Name: Shipping and Billing Address: Email...
- Can I place a tax-exempt order online?
Last updated on March 27, 2025
To place a tax-exempt order, you will need to first contact us using the email option at the bottom of this screen. Tax exempt orders cannot be processed via a regular online purchase as tax is calculated...
- What should I do if my Credit Card payment isn’t working?
Last updated on October 02, 2025
Check your credit card details, for security and privacy reasons banks are unable to provide Elsevier with information as to why your credit card was declined.
- What are DRM-free or watermarked eBooks?
Last updated on January 03, 2024
You can purchase a DRM free or digitally watermarked eBook through shop.Elsevier.com. DRM free means that we have removed Digital Rights Management technology of the eBook. eBooks without DRM protection...
- How do I pay for my purchase?
Last updated on September 25, 2023
You may place your order on our website with a credit card or contact us via webform for check or wire/bank transfer.
- How do I reset my shop.Elsevier.com password?
Last updated on September 25, 2023
If you forgot your shop.Elsevier.com password, you could reset it by following the steps detailed below: To reset your password, you must first have: A valid email address Successfully registered...
- What should I do if my discount code is not working?
Last updated on June 06, 2023
Follow these steps to try to get your discount code working: Ensure that you meet both the specific and general terms and conditions to use the discount code: Consult the specific terms and conditions...
- How do I change my shipping or billing address?
Last updated on September 25, 2023
You can change your billing and shipping address details on your shop.Elsevier.com account. If you have already placed your order, please contact us using any of the contact options below. How Follow...
- Why is the price at checkout different?
Last updated on June 06, 2023
The price at checkout is different from the price prior to checkout due to the addition of state and/or local sales tax. The tax rate is calculated using your shipping address. The final charges including...