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23 answers found
Can I place a tax-exempt order online?
Last updated on March 27, 2025
To place a tax-exempt order, you will need to first contact us using the email option at the bottom of this screen. Tax exempt orders cannot be processed via a regular online purchase as tax is calculated...
Can I receive a desk copy of a book?
Last updated on June 06, 2023
Desk copies and/or instructor resources can only be requested by verified instructors through regional suppliers.
How do I change or cancel my Journal subscription?
Last updated on September 25, 2023
To change or cancel your Journal subscription order, please contact us, and provide the following details: Account number or order number: Journal Title: Customer's Name: Shipping and Billing Address: Email...
How do I pay for my purchase?
Last updated on September 25, 2023
You may place your order on our website with a credit card or contact us via webform for check or wire/bank transfer.
Can I receive an invoice?
Last updated on April 01, 2024
Elsevier sends all invoices via post mail or in the email address associated to the account when the order was placed. Should you require an electronic copy of your invoice, please let us know.
What are DRM-free or watermarked eBooks?
Last updated on January 03, 2024
You can purchase a DRM free or digitally watermarked eBook through shop.Elsevier.com. DRM free means that we have removed Digital Rights Management technology of the eBook. eBooks without DRM protection...
How do I change my shipping or billing address?
Last updated on September 25, 2023
You can change your billing and shipping address details on your shop.Elsevier.com account. If you have already placed your order, please contact us using any of the contact options below. How Follow...
When will I receive the book I pre-ordered?
Last updated on May 24, 2024
Your order should be delivered five to seven business days after the book’s release date. Please note it may take up to three weeks for POD (Print on Demand) orders to be shipped to Brazil. Your credit...
How much tax do I have to pay?
Last updated on May 24, 2024
The amount of the tax that you must pay depends on the tax rate of the country to which your order will be shipped. The tax amount at checkout is calculated based on your location. The final tax amount...
How do I change my order?
Last updated on May 16, 2025
It is not possible to change your print book or eBook order after you have submitted the order. However, if you ordered a print book you can return the book to us to receive a refund. It is not possible...
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