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18 answers found
How do I change or cancel my Journal subscription?
Last updated on September 25, 2023
To change or cancel your Journal subscription order, please contact us, and provide the following details: Account number or order number: Journal Title: Customer's Name: Shipping and Billing Address: Email...
What are DRM-free or watermarked eBooks?
Last updated on January 03, 2024
You can purchase a DRM free or digitally watermarked eBook through shop.Elsevier.com. DRM free means that we have removed Digital Rights Management technology of the eBook. eBooks without DRM protection...
How do I change my shipping or billing address?
Last updated on September 25, 2023
You can change your billing and shipping address details on your shop.Elsevier.com account. If you have already placed your order, please contact us using any of the contact options below. How Follow...
When will I receive the book I pre-ordered?
Last updated on May 24, 2024
Your order should be delivered five to seven business days after the book’s release date. Please note it may take up to three weeks for POD (Print on Demand) orders to be shipped to Brazil. Your credit...
Can I receive an invoice?
Last updated on April 01, 2024
Elsevier sends all invoices via post mail or in the email address associated to the account when the order was placed. Should you require an electronic copy of your invoice, please let us know.
How do I change my order?
Last updated on May 16, 2025
It is not possible to change your print book or eBook order after you have submitted the order. However, if you ordered a print book you can return the book to us to receive a refund. It is not possible...
Can I receive a desk copy of a book?
Last updated on June 06, 2023
Desk copies and/or instructor resources can only be requested by verified instructors through regional suppliers.
Why is the price at checkout different?
Last updated on June 06, 2023
The price at checkout is different from the price prior to checkout due to the addition of state and/or local sales tax. The tax rate is calculated using your shipping address. The final charges including...
Can I return my order?
Last updated on June 06, 2023
Here are some helpful information if you already placed your order and received a confirmation. Print books If you ordered a print book, you could return your order to receive a refund. Please click...
When will I receive the eBook I pre-ordered?
Last updated on June 06, 2024
You will receive your preorder of the eBook as soon as it is released. Once the eBook is released and available for download, you'll receive an email notification with instructions on how to download or...
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