Delivery status

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When will I receive my book order?

Last updated on March 19, 2025

If you ordered an eBook, the download links should be sent to the email address associated in your Elsevier account within 24 hours. However, print book orders are generally sent within 2 working days once the invoice and payment are processed.

What should I do if my eBook download link is not available in my account?

Last updated on February 13, 2024

For an eBook to become available for download you are required to: Have purchased an eBook from Elsevier.com. Login to your account on shop.Elsevier.com. Locate your order in your order history. If...

What can I do if I am missing a journal issue?

Last updated on June 23, 2023

Elsevier partners with a variety of regional carriers to deliver items you purchase from our store. There are occasionally factors beyond our control which may delay delivery. If your subscription copy...

Can I request my order to be shipped to a P.O. Box address?

Last updated on June 23, 2023

Print Books We do not deliver to P.O. Boxes. Our shipments use ‘signed for’ courier services and our carriers will only accept shipments to a valid street address where there is someone to sign for the...

What can I do if I receive a damaged journal?

Last updated on May 16, 2025

We do all we can to ensure our products reach you in good condition. If you receive a damaged subscription copy, contact us using one of the channels below to request a replacement. Please note: if you...

When will I receive the book I pre-ordered?

Last updated on May 24, 2024

Your order should be delivered five to seven business days after the book’s release date. Please note it may take up to three weeks for POD (Print on Demand) orders to be shipped to Brazil. Your credit...

When will I receive my journal?

Last updated on June 22, 2023

We dispatch your orders as soon as the journal titles ordered have been published. Publication schedule may change due to potential variations in production. The speed of delivery depends on the postal service in each country.

Print book order tracking tool

Last updated on November 08, 2023

Use the tool below to access the order tracking site, you will need to complete the two mandatory fields below. Enter either the email address, Standard Address Number (SAN) or Shipping Account Number...