Delivery status
9 answers found
- How do I settle customs duty charge?
Last updated on June 16, 2026
Customs duty is a charge imposed on goods that are transported across international borders. This charge is not included in the final price of the purchased goods. Couriers would normally notify the customer...
- What can I do if I receive a damaged journal?
Last updated on June 16, 2026
We do all we can to ensure our products reach you in good condition. If you receive a damaged subscription copy, contact us using one of the channels below to request a replacement. Please note: if you...
- What can I do if I am missing a journal issue?
Last updated on June 16, 2026
Elsevier partners with a variety of regional carriers to deliver items you purchase from our store. There are occasionally factors beyond our control which may delay delivery. If your subscription copy...
- When will I receive my journal?
Last updated on May 04, 2026
We dispatch your orders as soon as the journal titles ordered have been published. Publication schedule may change due to potential variations in production. The speed of delivery depends on the postal service in each country.
- Can I request my order to be shipped to a P.O. Box address?
Last updated on June 16, 2026
Print Books We do not deliver to P.O. Boxes. Our shipments use ‘signed for’ courier services and our carriers will only accept shipments to a valid street address where there is someone to sign for the...
- When will I receive the book I pre-ordered?
Last updated on April 15, 2026
Your order should be delivered five to seven business days after the book’s release date. Please note it may take up to three weeks for POD (Print on Demand) orders to be shipped to Brazil. Your credit...
- When will I receive my book order?
Last updated on June 16, 2026
If you ordered an eBook, the download links should be sent to the email address associated in your Elsevier account within 24 hours. However, print book orders are generally sent within 2 working days once the invoice and payment are processed.
- Print book order tracking tool
Last updated on July 21, 2026
Use the tool below to access the order tracking site, you will need to complete the two mandatory fields below:Enter either the email address, Standard Address Number (SAN) or Shipping Account Number in...
- EU Shipping Fee
Last updated on June 30, 2026
Shipping fees on some print books shipped to Europe We are introducing a flat shipping fee for some orders of print books into Europe, due to the rising costs of processing and shipping physical products. How...