Billing
15 answers found
- How do I cancel my trial or paid subscription?
Last updated on July 16, 2025
You can cancel your trial or paid subscription anytime online before the trial / paid subscription end date.Follow these steps:Go to Elsevier Health StoreSelect “Sign In"Select “My Account” and go to "My...
- How do I change or cancel my Journal subscription?
Last updated on September 25, 2023
To change or cancel your Journal subscription order, please contact us, and provide the following details: Account number or order number: Journal Title: Customer's Name: Shipping and Billing Address: Email...
- How do I update my credit card information?
Last updated on July 16, 2025
Please note: You can only change your payment method during an active subscription.Follow these steps to update your credit card information during your renewal time period:Go to the Elsevier Health Store.Select...
- How do I manage my refund?
Last updated on March 24, 2025
Refunds are only honored when requested within 30 days of an annual subscription purchase. If requesting a refund after the initial 30 days, please use our webform or chat option, located in the options...
- When will I receive the book I pre-ordered?
Last updated on May 24, 2024
Your order should be delivered five to seven business days after the book’s release date. Please note it may take up to three weeks for POD (Print on Demand) orders to be shipped to Brazil. Your credit...
- Can I receive an invoice?
Last updated on April 01, 2024
Elsevier sends all invoices via post mail or in the email address associated to the account when the order was placed. Should you require an electronic copy of your invoice, please let us know.
- Can I receive a desk copy of a book?
Last updated on June 06, 2023
Desk copies and/or instructor resources can only be requested by verified instructors through regional suppliers.
- How do I change my order?
Last updated on May 16, 2025
It is not possible to change your print book or eBook order after you have submitted the order. However, if you ordered a print book you can return the book to us to receive a refund. It is not possible...
- Why is the price at checkout different?
Last updated on June 06, 2023
The price at checkout is different from the price prior to checkout due to the addition of state and/or local sales tax. The tax rate is calculated using your shipping address. The final charges including...
- How do I receive a student discount for a journal subscription?
Last updated on May 16, 2025
To receive a student discount on a journal subscription, you are required to: Have a valid Student ID. Have a letter from the University you’re attending confirming student status. How Follow the...