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14 answers found
Can I receive a desk copy of a book?
Last updated on June 06, 2023
Desk copies and/or instructor resources can only be requested by verified instructors through regional suppliers.
How do I change or cancel my Journal subscription?
Last updated on September 25, 2023
To change or cancel your Journal subscription order, please contact us, and provide the following details: Account number or order number: Journal Title: Customer's Name: Shipping and Billing Address: Email...
When will I receive the book I pre-ordered?
Last updated on May 24, 2024
Your order should be delivered five to seven business days after the book’s release date. Please note it may take up to three weeks for POD (Print on Demand) orders to be shipped to Brazil. Your credit...
How do I change my order?
Last updated on May 16, 2025
It is not possible to change your print book or eBook order after you have submitted the order. However, if you ordered a print book you can return the book to us to receive a refund. It is not possible...
How do I place an order?
Last updated on May 30, 2025
Placing an order is quick, easy, and secure. Vea nuestras preguntas frecuentes y el formulario de pedido en español aquí. How Follow these steps to place an order for a product: Orders not on behalf...
Can I return my order?
Last updated on June 06, 2023
Here are some helpful information if you already placed your order and received a confirmation. Print books If you ordered a print book, you could return your order to receive a refund. Please click...
How do I cancel my trial or paid subscription?
Last updated on March 24, 2025
You can cancel your trial or paid subscription anytime online before the trial / paid subscription end date. Follow these steps: Go to Elsevier Health Store Select “Sign In" Select “My Account” and...
What should I do if my discount code is not working?
Last updated on June 06, 2023
Follow these steps to try to get your discount code working: Ensure that you meet both the specific and general terms and conditions to use the discount code: Consult the specific terms and conditions...
How do I request a quote for a book?
Last updated on September 30, 2024
To request a quote for a book, use the Email option at the bottom of this page to provide the following: Elsevier Account Number Name Billing and shipping address Telephone number Fax number Email...
How do I receive a student discount for a journal subscription?
Last updated on May 16, 2025
To receive a student discount on a journal subscription, you are required to: Have a valid Student ID. Have a letter from the University you’re attending confirming student status. How Follow the...
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