Shipping and Delivery

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12 answers found

Print book order tracking tool

Last updated on February 01, 2022

Use the tool below to access the order tracking site, you will need to complete the two mandatory fields below: Enter either the email address, Standard Address Number (SAN) or Shipping Account Number...

What can I do if I receive a damaged book?

Last updated on June 23, 2023

We do all we can to ensure books reach you in good condition. If you receive a book and it is damaged, contact us to receive a replacement book and UPS return label (for US orders) for returning the damaged...

Do I need to pay for shipping?

Last updated on November 05, 2024

Free shipping on all orders (individuals only) in the Caribbean and the United States. Orders placed by individuals in Brazil, Canada and Mexico will incur a shipping charge. Please see below for the shipping...

What is the status of my book order?

Last updated on April 16, 2025

You can find out the status of your order online if you purchased a product on our US Elsevier health bookshop. How Select from the options below for steps on how to find out your order status: eBook You...

What can I do if I am missing a journal issue?

Last updated on June 23, 2023

Elsevier partners with a variety of regional carriers to deliver items you purchase from our store. There are occasionally factors beyond our control which may delay delivery. If your subscription copy...

Can I request my order to be shipped to a P.O. Box address?

Last updated on June 23, 2023

Print Books We do not deliver to P.O. Boxes. Our shipments use ‘signed for’ courier services and our carriers will only accept shipments to a valid street address where there is someone to sign for the...

What can I do if I receive a damaged journal?

Last updated on May 16, 2025

We do all we can to ensure our products reach you in good condition. If you receive a damaged subscription copy, contact us using one of the channels below to request a replacement. Please note: if you...

When will I receive the book I pre-ordered?

Last updated on May 24, 2024

Your order should be delivered five to seven business days after the book’s release date. Please note it may take up to three weeks for POD (Print on Demand) orders to be shipped to Brazil. Your credit...

When will I receive my book?

Last updated on May 30, 2025

When you will receive your book depends on whether it’s a print book or eBook. eBook If you ordered an eBook, you should receive your ebook download links via email within 2 hours after purchase. If...

What is the status of my journal order?

Last updated on April 16, 2025

Below you can find information on expected delivery times and how to best contact us with questions relating to your order. Select a relevant section to see more: Expected delivery times We dispatch...