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20 answers found
- How do I cancel my trial or paid subscription?
Last updated on July 16, 2025
You can cancel your trial or paid subscription anytime online before the trial / paid subscription end date.Follow these steps:Go to Elsevier Health StoreSelect “Sign In"Select “My Account” and go to "My...
- How do I change or cancel my Journal subscription?
Last updated on September 25, 2023
To change or cancel your Journal subscription order, please contact us, and provide the following details: Account number or order number: Journal Title: Customer's Name: Shipping and Billing Address: Email...
- How do I update my credit card information?
Last updated on July 16, 2025
Please note: You can only change your payment method during an active subscription.Follow these steps to update your credit card information during your renewal time period:Go to the Elsevier Health Store.Select...
- Can I place a tax-exempt order online?
Last updated on March 27, 2025
To place a tax-exempt order, you will need to first contact us using the email option at the bottom of this screen. Tax exempt orders cannot be processed via a regular online purchase as tax is calculated...
- How do I manage my refund?
Last updated on March 24, 2025
Refunds are only honored when requested within 30 days of an annual subscription purchase. If requesting a refund after the initial 30 days, please use our webform or chat option, located in the options...
- How do I pay for my purchase?
Last updated on September 25, 2023
You may place your order on our website with a credit card or contact us via webform for check or wire/bank transfer.
- How do I order an eBook?
Last updated on April 12, 2018
The title you wish to purchase may be available as both a print book and an eBook. If so, you can order the book in its electronic format only. How Follow the steps below to order an eBook: Select...
- What should I do if my discount code is not working?
Last updated on June 06, 2023
Follow these steps to try to get your discount code working: Ensure that you meet both the specific and general terms and conditions to use the discount code: Consult the specific terms and conditions...
- How do I place an order?
Last updated on December 04, 2025
Placing an order is quick, easy, and secure. Vea nuestras preguntas frecuentes y el formulario de pedido en español aquí. How Follow these steps to place an order for a product: Orders not on behalf...
- How do I request a quote for a book?
Last updated on September 30, 2024
To request a quote for a book, use the Email option at the bottom of this page to provide the following: Elsevier Account Number Name Billing and shipping address Telephone number Fax number Email...