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15 answers found

Can I receive a desk copy of a book?

Last updated on June 06, 2023

Desk copies and/or instructor resources can only be requested by verified instructors through regional suppliers.

How do I change or cancel my Journal subscription?

Last updated on September 25, 2023

To change or cancel your Journal subscription order, please contact us, and provide the following details: Account number or order number: Journal Title: Customer's Name: Shipping and Billing Address: Email...

How do I pay for my purchase?

Last updated on September 25, 2023

You may place your order on our website with a credit card or contact us via webform for check or wire/bank transfer.

When will I receive the book I pre-ordered?

Last updated on May 24, 2024

Your order should be delivered five to seven business days after the book’s release date. Please note it may take up to three weeks for POD (Print on Demand) orders to be shipped to Brazil. Your credit...

How do I change my order?

Last updated on May 16, 2025

It is not possible to change your print book or eBook order after you have submitted the order. However, if you ordered a print book you can return the book to us to receive a refund. It is not possible...

How do I place an order?

Last updated on May 30, 2025

Placing an order is quick, easy, and secure. Vea nuestras preguntas frecuentes y el formulario de pedido en español aquí. How Follow these steps to place an order for a product: Orders not on behalf...

Can I return my order?

Last updated on June 06, 2023

Here are some helpful information if you already placed your order and received a confirmation. Print books If you ordered a print book, you could return your order to receive a refund. Please click...

How do I order an eBook?

Last updated on April 12, 2018

The title you wish to purchase may be available as both a print book and an eBook. If so, you can order the book in its electronic format only. How Follow the steps below to order an eBook: Select...

How do I cancel my trial or paid subscription?

Last updated on March 24, 2025

You can cancel your trial or paid subscription anytime online before the trial / paid subscription end date. Follow these steps: Go to Elsevier Health Store Select “Sign In" Select “My Account” and...

How do I request a quote for a book?

Last updated on September 30, 2024

To request a quote for a book, use the Email option at the bottom of this page to provide the following: Elsevier Account Number Name Billing and shipping address Telephone number Fax number Email...