Payment options
15 answers found
- How do I cancel my trial or paid subscription?
Last updated on July 16, 2025
You can cancel your trial or paid subscription anytime online before the trial / paid subscription end date.Follow these steps:Go to Elsevier Health StoreSelect “Sign In"Select “My Account” and go to "My...
- How do I change or cancel my Journal subscription?
Last updated on September 25, 2023
To change or cancel your Journal subscription order, please contact us, and provide the following details: Account number or order number: Journal Title: Customer's Name: Shipping and Billing Address: Email...
- How do I update my credit card information?
Last updated on July 16, 2025
Please note: You can only change your payment method during an active subscription.Follow these steps to update your credit card information during your renewal time period:Go to the Elsevier Health Store.Select...
- How do I manage my refund?
Last updated on March 24, 2025
Refunds are only honored when requested within 30 days of an annual subscription purchase. If requesting a refund after the initial 30 days, please use our webform or chat option, located in the options...
- How do I order an eBook?
Last updated on April 12, 2018
The title you wish to purchase may be available as both a print book and an eBook. If so, you can order the book in its electronic format only. How Follow the steps below to order an eBook: Select...
- How do I pay for my purchase?
Last updated on September 25, 2023
You may place your order on our website with a credit card or contact us via webform for check or wire/bank transfer.
- How do I place an order?
Last updated on December 04, 2025
Placing an order is quick, easy, and secure. Vea nuestras preguntas frecuentes y el formulario de pedido en español aquí. How Follow these steps to place an order for a product: Orders not on behalf...
- How do I request a quote for a book?
Last updated on September 30, 2024
To request a quote for a book, use the Email option at the bottom of this page to provide the following: Elsevier Account Number Name Billing and shipping address Telephone number Fax number Email...
- How do I receive a student discount for a journal subscription?
Last updated on December 01, 2025
To receive a student discount on a journal subscription, you are required to: Have a valid Student ID. Have a letter from the University you’re attending confirming student status. How Follow the...
- How do I change my order?
Last updated on December 04, 2025
It is not possible to change your print book or eBook order after you have submitted the order. However, if you ordered a print book you can return the book to us to receive a refund. It is not possible...