How do I request a quote for a book?
Last updated on September 30, 2024To request a quote for a book, use the Email option at the bottom of this page to provide the following:
- Elsevier Account Number
- Name
- Billing and shipping address
- Telephone number
- Fax number
- Email address
Using the 'File attachment' option in the webform, attach your order form and a copy of your Tax Exempt Certificate (tax will be charged on the quote if the required documentation is not received).
For Australia/New Zealand customers
To request for a quote or proforma invoice, please provide the following details to us either via Phone or the Email option at the bottom of this page:
- Account Number, if applicable
- Business Name (University, Institution, Facility, etc)
- Name of Contact Person to receive the parcel
- Complete Ship to Address
- Contact Number
- Email address to receive the quote
- ISBN and Title of the book(s)
- Quantity
Please note:
- Institutions must also provide a company name and attention to name.
- There is no need to request for a quote when purchasing an ebook as all ebooks can only be purchased online.
The process takes 24-48 hours from the time of submitting your quote request. You will receive a copy of the quote invoice by email.
You will receive an auto response email with a ticket number confirming our receipt of your request.
If you have not received a quote confirmation number and quote invoice within 24-48 hours from the time the request was submitted you can reply to your email confirmation for follow up.
You can pay using credit or debit card, cheque and wire transfer. We will charge your credit or debit card once you execute your order. If you prefer to pay by wire transfer the banking information is printed on the invoice.
For Australia/New Zealand customers
You can pay using credit or debit card and wire transfer. Your credit card will be charged only when your order is ready for dispatch in the warehouse. If you prefer via EFT or wire transfer, the bank details will be sent in the email along with the quote.
You will receive order confirmation once payment has been received and the order has been processed. If the books are available for shipping, your order will be delivered within 3-5 business days. For Print on Demand titles please allow extra time for delivery. The process takes 5-7 day for printing and shipping. For more information, click here.
For Australia/New Zealand customers
You can email Customer Service at [email protected] or call at 1 800 263 951 (AU) or 0800-170-165 (NZ) to check the status of your order.
- Domestic orders are shipped by UPS and take between 3-5 business days.
- International orders are shipped by DHL and take 3-5 business days.
For Australia/New Zealand customers
If the book/s ordered is in stock:
- NSW/ACT - within 5 working days via Australia Post or XL Express
- SA/WA/TAS - about 7 working days via Australia Post or XL Express
- VIC/QLD - within 7 working days via Australia Post or XL Express
- NZ - within 7 working days via DHL
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