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US Elsevier Health Support Center

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Elsevier eBooks are available in three different formats:


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You can cancel your trial or paid subscription anytime online before the trial / paid subscription end date.Follow these steps:Go to Elsevier Health StoreSelect “Sign In"Select “My Account” and go to "My...

How do I cancel my trial or paid subscription?

To change or cancel your Journal subscription order, please contact us, and provide the following details:


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How do I change or cancel my Journal subscription?

We do all we can to ensure our products reach you in good condition. If you receive a damaged subscription copy, contact us using one of the channels below to request a replacement.

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What can I do if I receive a damaged journal?

Use the tool below to access the order tracking site, you will need to complete the two mandatory fields below:


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Print book order tracking tool

Elsevier partners with a variety of regional carriers to deliver items you purchase from our store. There are occasionally factors beyond our control which may delay delivery.

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When it’s time to renew your subscriptions, you will receive a notification via email (or by mail) providing you with the link to the renewals site along with your account and invoice number. Once at the...

How do I renew my individual journal subscription?

Please note: You can only change your payment method during an active subscription.Follow these steps to update your credit card information during your renewal time period:Go to the Elsevier Health Store.Select...

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Below you can find information on expected delivery times and how to best contact us with questions relating to your order. Select a relevant section to see more:


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US Elsevier Health Support Center

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