US Elsevier Health

US Elsevier Health Support Center

You can add our email domains to your safe sender's list to reduce the chance the emails sent from the submission system are sent to your spam filter.

How do I ensure that emails aren't blocked by spam filters?

Elsevier eBooks are available in three different formats:


	ePub
	ePub3
	PDF



	eReader

	
	
		
			
				
				Available DRM-free formats
				
				
				Suggested reader application
				
				
				How to...

What eBook formats are compatible with my device?

You can cancel your trial or paid subscription anytime online before the trial / paid subscription end date.Follow these steps:Go to Elsevier Health StoreSelect “Sign In"Select “My Account” and go to "My...

How do I cancel my trial or paid subscription?

Please note: You can only change your payment method during an active subscription.Follow these steps to update your credit card information during your renewal time period:Go to the Elsevier Health Store.Select...

How do I update my credit card information?

To change or cancel your Journal subscription order, please contact us, and provide the following details:


	 Account number or order number:
	Journal Title:
	Customer's Name:
	Shipping and Billing Address:
	Email...

How do I change or cancel my Journal subscription?

Refunds are only honored when requested within 30 days of an annual subscription purchase.Please note: Refunds are not available for monthly subscriptions.To request a refundUsing the ‘Email’ contact option...

How do I manage my refund?

Copyright permissions are managed in two groups:


	Journals (that appear in ScienceDirect)
	Books plus material not in ScienceDirect


For additional information please view How can I get permission to...

What should I know about copyright permissions?

Here's some helpful information on returning products. Please view our Returns Policy for more information, US and EMEALAAP.

First, select the type of product you purchased and your location for further...

How can I return my product and get a replacement or refund?

Use the tool below to access the order tracking site, you will need to complete the two mandatory fields below:Enter either the email address, Standard Address Number (SAN) or Shipping Account Number in...

Print book order tracking tool

Free shipping on all orders (individuals only) in the Caribbean and the United States. Orders placed by individuals in Brazil, Canada and Mexico will incur a shipping charge. Please see below for the shipping...

US Elsevier Health Support Center

Top 10 answers

For further assistance:

Do you require assistance for another product?