US Elsevier Health

US Elsevier Health Support Center

If you are experiencing an error whilst using an Elsevier product, please contact us using the details on this page.


I believe I’ve identified a harmful error in an Elsevier product.  How can I let Elsevier know?

Elsevier eBooks are available in three different formats:


	ePub
	ePub3
	PDF



	eReader

	
	
		
			
				
				Available DRM-free formats
				
				
				Suggested reader application
				
				
				How to...

What eBook formats are compatible with my device?

To place a tax-exempt order, you will need to first contact us using the email option at the bottom of this screen. Tax exempt orders cannot be processed via a regular online purchase as tax is calculated...

Can I place a tax-exempt order online?

Use the tool below to access the order tracking site, you will need to complete the two mandatory fields below:


	Enter either the email address, Standard Address Number (SAN) or Shipping Account Number...

Print book order tracking tool

You can add our email domains to your safe sender's list to reduce the chance the emails sent from the submission system are sent to your spam filter.


How do I ensure that emails aren't blocked by spam filters?

Here's some helpful information on returning products. Please view our Returns Policy for more information, US and EMEALAAP.

First, select the type of product you purchased and your location for further...

How can I return my product and get a replacement or refund?

To change or cancel your Journal subscription order, please contact us, and provide the following details:


	 Account number or order number:
	Journal Title:
	Customer's Name:
	Shipping and Billing Address:
	Email...

How do I change or cancel my Journal subscription?

When it’s time to renew your subscriptions, you will receive a notification via email (or by mail) providing you with the link to the renewals site along with your account and invoice number. Once at the...

How do I renew my individual journal subscription?

We do all we can to ensure books reach you in good condition. If you receive a book and it is damaged, contact us to receive a replacement book and UPS return label (for US orders) for returning the damaged...

What can I do if I receive a damaged book?


You may place your order on our website with a credit card or contact us via webform for check or wire/bank transfer.



US Elsevier Health Support Center

US Elsevier Health Support Center

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