What is the status of my journal order?
Last updated on August 16, 2017
Below you can find information on expected delivery times and how to best contact us with questions relating to your order. Select a relevant section to see more:
We dispatch your orders as quickly as possible provided that the journal titles you have ordered have been published.
Expected Delivery Timeline for 'Published Cell Press' / 'Health Science' Journal Titles
Americas and Canada | Overseas |
|---|---|
2-3 weeks | 3-4 weeks |
Expected Delivery Timeline for Published 'Science and Technology' / 'Urban and Fischer German' Journal Titles
Europe, Middle East and APAC | Overseas |
|---|---|
2-3 weeks | 3-4 weeks |
Please note: The speed of delivery to subscribers depends on the postal service in each country.
If your journal issue has not arrived within the expected delivery time, please contact us to request a replacement issue. See more information on requesting a replacement.
Tracking information is currently not available. If you would like to know more information about the status of your order, contact us by clicking any of the channels below.
If your order is taking longer than the period indicated above in the 'Expected Delivery Times' section, please get in contact with us via an option below.
If you choose to contact us via email, in the 'Contact reason' field, select 'Shipping and Delivery'. Then select 'Delivery Status' and complete the contact form.
In order for our customer support team to answer your query promptly, please provide the following information when you contact us:
- Journal Title
- Volume/Issue No.
- Address
- Society Membership/Affiliation No. (if applicable)
- Account Number
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