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Payment and invoicing
14 answers found
- Publishing journey videos: How do I complete the Rights and Access form?
Last updated on May 29, 2026
The Online Author Communication System (OACS) that you use to complete the Rights and Access forms provides an intuitive experience and price transparency. We store institutional/funding agreements and...
- How can I track my accepted article?
Last updated on December 11, 2025
You can track your accepted article using Elsevier’s Article Tracking service. It’s the quickest and easiest way to track your article's progress through the publication process. You can also view bibliographic...
- Author guide to the publication process (post-acceptance)
Last updated on November 18, 2025
To learn more about the publication process, or who to contact for further assistance, see the information below.Show all Hide allPaper accepted in Editorial ManagerWhat happens after my manuscript...
- How can I pay for my Elsevier invoice?
Last updated on December 17, 2025
The options to pay an Elsevier invoice are:Credit Card (American Express, Visa Card or Euro/Access/Mastercard/ WeChat/ Alipay). The payment link is available at the bottom of the copy of the invoice you...
- What should I do if my invoice is incorrect?
Last updated on November 14, 2025
To request an amended invoice you should: Know the invoice number. You can find it in the 'Invoice Number' field of your invoice. Have all the details for the amended invoice: your institution's...
- How to contact us on Journal Article Publishing
Last updated on June 25, 2026
Our phones lines are temporarily unavailable. If you required support, please contact us through our chat channel. For support in Mandarin or Japanese, our phone lines remain open.To help answer you faster,...
- How do I cancel my request to make my article open access?
Last updated on December 17, 2025
If you’ve published an article in a journal which offers open access options and wish to cancel the request to publish your article under an open access policy, the options available to you depend on:How...
- How can I request a refund for open access, color figures or offprints?
Last updated on December 17, 2025
If you need a refund for a payment made for open access, color figures in print, or offprints, please contact us via the Chat option at the bottom of this page to request this from the Support team. Please...
- When will I receive my color charges, offprints or open access invoice?
Last updated on December 15, 2025
After your article is accepted, the Editor sends it to the production department for processing. The article is registered in our Production Tracking System and a unique production reference number (our...
- How can I use voucher codes for my article?
Last updated on November 18, 2025
Voucher codes are single-use discounts. Voucher codes can be used in Elsevier fully open access journals and in a small number of hybrid journals.The voucher code can be used in either one specific journal...