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How can I pay for my Elsevier invoice?
Last updated on August 01, 2025The options to pay an Elsevier invoice are:
- Credit Card (American Express, Visa Card or Euro/Access/Mastercard/ WeChat/ Alipay). The payment link is available at the bottom of the copy of the invoice you received.
- Bank Transfer
- Online (for offprints, color charges and open access) via online author forms.
Your invoice may look different depending on the service you have ordered and payment options may vary. The remittance advice will provide you with the payment details.
At the bottom of each invoice is a remittance slip which lists the full payment options available.
Open Access invoices will have the below remittance details:
Color charges, offprints, page charges and some Open Access invoices will have the below remittance details:
Credit card payment via payment portal option:
If you wish to pay with the credit card, the easiest option is to use our payment portal. Please click on the link provided on your Elsevier invoice.
You will be taken to the below page:
The customer number number and invoice number can be found at the bottom of the invoices under payment option. Please see the example.
Please allow up to 48 hours after you have received the copy of your invoice via e-mail, as our system will not recognize the invoice number if not enough time has passed. If after 48 hours, you are unable to pay your invoice with the card or encounter an error message, please contact us as per the contact methods listed below.
You'll need Internet Explorer version 9 or higher to pay with credit card online. If you wish to pay online using a credit card, please upgrade your browser to the latest, or choose the payment option via invoice instead.
Please don't send your credit card details in an e-mail, as due to our Data Protection Policy we're unable to process any orders where credit card details have been received via e-mail.
If you encounter any issues during the payment process, please follow these simple troubleshooting steps:
- Clear your browser’s cache and cookies.
- For instructions, please refer to: How do I clear my cache and all cookies?
- Restart your web browser.
- Try accessing the link using a different web browser.
- Attempt to access the link outside of your institution's network, such as via a personal internet connection.
- Request your co-authors to verify if they can access the link from their end.
Still have a question? We can help! Contact us via chat - just enter your details on the chat form to start a session with one of our representatives. We appreciate you providing us all the information, as much as possible when initiating the chat. This will ensure our agents to swiftly respond to your query.
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