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Offprints problems
6 answers found
- How can I track my accepted article?
Last updated on August 18, 2025
You can track your accepted article using Elsevier’s Article Tracking service. It’s the quickest and easiest way to track your article's progress through the publication process. You can also view bibliographic...
- Author Guide to the Publication Process (Post-Acceptance)
Last updated on November 18, 2024
If you wish to find out more about aspects of the publication process, please see below for more information that may be of help to you, as well as who to contact should you require further assistance: Show...
- How to contact us on Journal Article Publishing
Last updated on October 09, 2025
To help answer you faster, we may ask you to provide the following:Screenshots and the specific address of the website you have questions aboutReference number (e.g. 230101-123456) available if you have...
- Video Guide: Identifying fake acceptance letters
Last updated on April 30, 2024
Please note: Subtitles are available in Spanish, French and Mandarin. To turn them on, please click on the gear icon at the bottom of the video player and select your preferred language. If you are unable...
- How can I request a refund for Open Access, color figures or offprints?
Last updated on August 01, 2025
If you need a refund for a payment made for Open Access, color figures in print, or offprints, please use the Chat button below to request this from the Support team. Please ensure you provide us with...
- Can I request a split invoice for two institutions when ordering Open Access?
Last updated on May 13, 2025
It is possible for an invoice to be split between two institutions when more than one institution wishes to pay for Open Access on an article. How Complete the Rights and Access form to order Open Access....