Elsevier

Offprints problems

6 answers found

Author Guide to the Publication Process (Post-Acceptance)

Last updated on November 18, 2024

If you wish to find out more about aspects of the publication process, please see below for more information that may be of help to you, as well as who to contact should you require further assistance: Show...

How can I track my accepted article?

Last updated on August 18, 2025

You can track your accepted article using Elsevier’s Article Tracking service. It’s the quickest and easiest way to track your article's progress through the publication process. You can also view bibliographic...

How to contact us on Journal Article Publishing

Last updated on May 30, 2025

To help answer you faster, we may ask you to provide the following:Screenshots and the specific address of the website you have questions aboutReference number (e.g. 230101-123456) available if you have...

Can I request a split invoice for two institutions when ordering Open Access?

Last updated on May 13, 2025

It is possible for an invoice to be split between two institutions when more than one institution wishes to pay for Open Access on an article. How Complete the Rights and Access form to order Open Access....

Video Guide: Identifying fake acceptance letters

Last updated on April 30, 2024

Please note: Subtitles are available in Spanish, French and Mandarin. To turn them on, please click on the gear icon at the bottom of the video player and select your preferred language. If you are unable...

How can I request a refund for Open Access, color figures or offprints?

Last updated on August 01, 2025

If you need a refund for a payment made for Open Access, color figures in print, or offprints, please use the Chat button below to request this from the Support team. Please ensure you provide us with...

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