If you need a refund for a payment made for Open Access, color figures in print, or offprints, please use the Chat button below to request this from the Support team. Please ensure you provide us with your invoice number.

Please note: refunds of payments made can only be refunded in the method it was received, e.g. if the payment was made by bank transfer then we can only refund in the same way. If payment was made by bank transfer then we will require the following information in order to make the bank transfer successful:

• Account holder’s name
• Bank account number
• Bank branch code
• IBAN Number
• Swift/BIC code
• Bank name, address, postal code and country

For check payments, please confirm the payee name and provide the postal address the refund check should be sent to.

For credit card payments we only need the last 4 digits of the original credit card.

Still have a question? We can help! When contacting us via the option at the bottom of this page, please just enter your details, and select contact reason 'Open Access' in the drop down on the form, to start a session with one of our representatives. We appreciate you providing us all the information, as much as possible when initiating the chat. This will ensure our agents to swiftly respond to your query.