What should I do if my invoice is incorrect?

To request an amended invoice you should:

• Know the invoice number. You can find it in the 'Invoice Number' field of your invoice.
• Have all the details for the amended invoice: your institution's billing address, VAT number/tax exemption certificate or Purchase Order number, if applicable.

How

Please click the ‘Chat with us’ icon at the bottom right to request an amended invoice. 

After your request has been received:

• Your original invoice will be cancelled and a credit note generated in our system. This will be sent electronically to the same e-mail address that the original invoice was sent to.
• A few days later you will receive the amended invoice via email. If you didn't receive the amended invoice via email, please check your Spam/Junk folder.

For offprints and colour charges ("After Publication" related queries) and Open Access invoice or Open Access payment related questions ("Open Access" related queries), please click the ‘Chat with us’ icon at the bottom right for further assistance.