Author

When you are asked for the name of the organization, if you start to type the first few letters of your organization, you should see a list of the names of the organizations displayed for you to select...

What should I do if my organization (i.e. affiliation or funder) is not found when I am requested to add this information when completing the Rights and Access form?

Editor

Reviewer

A number of videos for EM Editors are presented in multiple languages.

Editorial Manager Video Guides

Such statements are required by most journals from each listed author, and many journals have a form to be completed or a specific format to follow. Check the journal's Guide for Authors before beginning submission.


What are Conflict of Interest Statements, Funding Source Declarations, Author Agreements/Declarations and Permission Notes?

The Online Author Communication System (OACS) that you use to complete the Rights and Access forms provides an intuitive experience and price transparency. We store institutional/funding agreements and...

Publishing journey videos: How do I complete the Rights and Access form?

The options to pay an Elsevier invoice are:Credit Card (American Express, Visa Card or Euro/Access/Mastercard/ WeChat/ Alipay). The payment link is available at the bottom of the copy of the invoice you...

How can I pay for my Elsevier invoice?

Generally, Elsevier doesn't offer authors the option in hybrid journals to retrospectively make an article gold open access after publication. However, it may be possible to make your article open access...

Can I still make my article open access if my article is already published?

Elsevier offers two types of open access: 


	Green
	Gold


Click the relevant open access type below to find out more about it.


	Green Open Access

	
	Green open access is when a version of an article,...

Which open access options are available?

When adding payment details, you will be required to add invoice address (organization or individual), tax information and tax exemption status.



Click here for tips on how to search or add your organization,...

How do I complete the payment details page of the Rights and Access form when ordering Gold Open Access?

 The Article Publishing Charge (APC) is the fee that you, your institution or funder need to pay to publish open access. APCs vary between journals and publishers. Consult the journal homepage under the...

What does it cost to publish open access?

What does a journal moving to open access mean to authors?Anyone submitting to the journal on or after the changeover date will be expected to cover the cost of the Article Publishing Charge (APC) to publish...

Hybrid journal moving to open access

Based on the institution and funder details you provide during submission; you are offered tailored publishing options and a personalized article publishing charge for Gold open access.

What are the new publishing options in Editorial Manager?

If you genuinely can't afford the fees to get your article published open access, then individual waiver requests are considered on a case-by-case basis and may be granted in cases of genuine need.We are...

What is Elsevier's waiver policy for open access fees?

The user license options available define how readers can reuse open access articles published on our platforms. You are required to decide which license best suits you. Please note: once selected user...

Which user license should I choose?

Elsevier has specific publishing agreements with certain government and inter-governmental organizations for their employee authors. In the UK and certain commonwealth countries, a work created by a government...

What are Crown Copyright and Open Government Licenses (OGL)?

OA administrator

To help answer you faster, we may ask you to provide the following:Screenshots and the specific address of the website you have questions aboutReference number (e.g. 230101-123456) available if you have...

How to contact us on Journal Article Publishing

 
To request an amended invoice you should:


	Know the invoice number. You can find it in the 'Invoice Number' field of your invoice.
	Have all the details for the amended invoice: your institution's...

What should I do if my invoice is incorrect?

Editors with permission can select 'History' for any submission. The status history shows each time the status term changed for the submission, while the correspondence history includes every email sent to anyone about this submission.


How can an Editor view a submission's history?

For your manuscript to be posted on PubMed, it would need to:


	Have been accepted for publication by an Elsevier journal which is available on PubMed.  To determine if the journal in which your article...

Will Elsevier post my article to PubMed?

If you’ve published an article in a journal which offers Open Access options and wish to cancel the request to publish your article under an Open Access policy, the options available to you depend on:


	How...

How do I cancel my request to make my article Open Access?

Voucher codes are single-use discounts. Voucher codes can be used in Elsevier fully open access journals and in a small number of hybrid journals.The voucher code can be used in either one specific journal...

How can I use voucher codes for my article?





The journal’s open access polices will be listed in the Guide for Authors, and you can compare those with he requirements of your funding body. Elsevier also has agreements in place with a number of funders.






How do I find out if my journal complies with the policies of my funding body?

 
After your article is accepted the Editor sends it to the production department for processing. The article is registered in our Production Tracking System and a unique production reference number (Our...

When will I receive my color charges, offprints or open access invoice?

To find out how you can share your article, please consult the following sources:



	The sharing and promoting your article page from our website 
	The sharing guidelines from our website
	Our Guide to...

How can I share my article?

Watch the short video to see how to add funding information when submitting in Editorial Manager.Find out if Elsevier has an agreement with your Institution or funding body by visiting:The open access...

How can I indicate funding I received if I want to publish open access?

When publishing your article on PubMed you may discover one of the following errors in your article:


	A typographical error
	An author affiliation error


Solutions and more information


	Typographical...

What can I do if there is an error in my article on PubMed?

 Please note: Subtitles are available in Spanish, French and Mandarin. To turn them on, please click on the gear icon at the bottom of the video player and select your preferred language. You may also...

Video Guide: Author journey: publishing open access with Elsevier under a Read and Publish agreement

When you publish open access you're required to pay an open access fee. The open access fee is also known as the Article Publishing Charge (APC). In most cases, the APC is covered either by your institution...

How can I pay my open access fee?

If your article has already been published online, it will be made open access usually within 24 hours after our Rights and Access form has been completed and open access ordered.

If your article is in...

When will my article be made gold open access?

If you need a refund for a payment made for Open Access, color figures in print, or offprints, please use the Chat button below to request this from the Support team. Please ensure you provide us with...

How can I  request a refund for Open Access, color figures or offprints?

It is possible for an invoice to be split between two institutions when more than one institution wishes to pay for Open Access on an article.How Complete the Rights and Access form to order Open Access....

Can I request a split invoice for two institutions when ordering Open Access?

If your accepted article is one of these article types, you will not have an option to order open access via the Rights and Access form:DiscussionCorrespondenceEditorialThis is due to the policies of individual...

Why can't I see open access options on the Rights and Access form?

When ordering online any of the following: open access, color charges, page charges and/or offprints via the author forms, you are required to provide a VAT/GST/CST registration number, if available and/or...

How do I provide you with my VAT/GST/CST registration number?

Once the APC is approved in EOAP, the invoice will be sent to the billing address specified in the agreement for central billing agreements, or to the address provided by the author, for the author provides...

When will I receive my invoice?

If the author has not selected the correct institutional affiliation, the Optional Billing Address functionality (if enabled for your agreement) will allow you to select an alternative billing address...

Can I change the Billing Address for the APC?

All Approved and Rejected APCs are stored in EOAP for future reference in the ‘Approved’ and ‘Rejected’ tabs in Requests.



 

Still have a question? We can help! When contacting us via the option at...

Does EOAP retain a history of APCs?

You can see the full details of an approved or rejected APC by clicking on the article title.



 
 

Still have a question? We can help! When contacting us via the option at the bottom of this page, please...

Can I see the details of an approved or rejected APC?


	Society Overview
	Pre Paid Deposit Overview
	Discount Agreement Overview
	Cash APC Overview
	Unlimited APC Overview
	Fixed Quantity Overview


Still have a question? We can help! When contacting us via...

Where can I find tutorials on EOAP?

Elsevier has established an agreement with the VSNU (Association of Universities in the Netherlands) and UKB (the Dutch Consortium of University Libraries and Royal Library) to help Dutch authors publishing...

Am I eligible for the VSNU funding?

There is an automated approval e-mail option which is pre-checked and when you click on the ‘Confirm’ button, the author will automatically receive a notification.

Still have a question? We can help!...

How do I let the author know whether their request has been approved or not?

The available article types on the Open Access Platform are:


	
		
			Description
			Code
		
	
	
		
			Case Report
			CRP
		
		
			Data
			DAT
		
		
			Full-length article
			FLA
		
		
			Microarticle
			MIC
		
		
			Original...

What are the available article types on the Open Access Platform?

The rejection details include the date, the person who rejected the request, and any additional information that was recorded at that time.

Follow these steps to check the rejection reason:


	Go to 'Requests'...

How can I check what the rejection reason was for a previous request?

Follow these steps to download a report of APCs:


	On each tab you will see a Generate Report (.csv) button. It will generate a report for the APCs at that status (Pending, Approved or Rejected). To download...

How can I generate a report of APCs in EOAP?

If you believe you should have access to Agreement Dashboard, but you are not seeing the option in EOAP please contact agreementactivation@elsevier.com.Please include your details and which institute(s)...

Why don’t I have access to the Agreement Dashboard?

All APCs that require validation will be shown in the Pending Requests Tab. To approve an APC, follow the below steps:


	Click on the ‘Requests’ tile from the main landing page.
	Click on ‘Approve’ to...

How do I approve an APC?

If there is a waiver on the APC, it will not show in the Agreement Dashboard.

Still have a question? We can help! When contacting us via the option at the bottom of this page, please just enter your details,...

Why does the number of approved APCs in the Agreement Dashboard differs to number of approved APCs in Requests?

Prices of the APCs are only shown for Discount and Pre-paid deposit style agreements. The list price, any applicable discounts and tax will also be shown. However, if the APC has a waiver on it, it will...

Why are some APCs shown with a zero (0.00) price?

In 'Account Settings', you can see the users who are listed as admins for the institutes you have permissions for.

Still have a question? We can help! When contacting us via the option at the bottom of...

Can I see who is an admin at each institute participating under the agreement?

If the submitted date is not showing, it means your agreement uses the 'Accepted Date' as the eligible date.

Still have a question? We can help! When contacting us via the option at the bottom of this...

Why is the Submitted date not shown?

If the DOI link does not take you to the article in Science Direct, please contact agreementactivation@elsevier.com and include a screen shot of the error message you received.

Still have a question?...

Why do I get an error message when clicking on the DOI Link?

If you receive an APC request that is not relevant, conduct further investigation about the article, authors, and their respective funding body with the DOI link.

If your investigation does not satisfy...

What if I receive an APC request that is not relevant?

For ‘draw down’ type agreements, the Agreement Dashboard can be activated at Consortia or Institution level. This will be defined as part of agreement set up and shows the status of the agreement based...

What is the Agreement Dashboard?

Some users in your organisation will have the ability to add new administrators to EOAP. This will be determined by your agreement owners and if you are identified as someone who can add new administrators,...

Can I invite colleagues to have access to EOAP?

The Open Access Ordered date is the date the Author completed their journey, and the APC was available for validation in EOAP.

Still have a question? We can help! When contacting us via the option at...

What is the Open Access Ordered date?

If you need to change your account details and settings, you can contact agreementactivation@elsevier.com and include your name, e-mail address and institute(s) you should have access to.


How can I change my account details and settings?

If you rejected the APC in error or need to reverse your rejection, there is an Undo Rejection option that is shown on the modal with the details of the APC. Simply click on Undo Rejection and the rejection...

I rejected the APC in error, is there a way I can reverse my rejection decision?

Kindly note that if an individual is covering the APC (Article Processing Charges), the PO number will not be applicable. In this situation, you can proceed to fill out the form without entering a PO number....

If the PO number is not necessary for the Author Journey, should I leave it blank?

APC charge is inclusive of the publishing cost only. It therefore does not include colour costs.


Do the APC charges include colour costs?

Discover our step-by-step guide for publishing in an Elsevier journal

Other

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