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Using the dashboard
24 answers found
- How do filters work in Requests?
Last updated on April 02, 2026
A new set of filters are available across all statuses (Pending, Approved, Rejected) in Requests – note that each status page may offer specific filtering options relevant only to that status.Filtering...
- What is 1-click approve and how do I use it?
Last updated on April 02, 2026
1-click approve speeds up approvals by letting you approve a request with a single click from the Pending list, as long as you have read-write access to that request.It also allows you to approve multiple...
- What is Internal note and how do I use it?
Last updated on November 14, 2025
Developed to help your team’s internal workflow, Internal note allows you to add a comment or short note to any individual request. How does it work? Internal note is available when you open up a request. Only...
- What is a pre-validated request?
Last updated on July 01, 2025
These are requests where we have been able to match the email address of the corresponding author to their affiliated institution. Highlighting this match provides institutions with added reassurance that...
- What is a system-processed request?
Last updated on January 15, 2026
In EOAP, system-processed requests are processed automatically by Elsevier on behalf of authors, to expedite the open access publishing process in fully open access journals.Once their article is accepted,...
- I rejected the APC in error, is there a way I can reverse my rejection decision?
Last updated on January 12, 2026
If you rejected the APC in error or need to reverse your rejection, there is an Undo Rejection option that is shown on the modal with the details of the APC. Simply click on Undo Rejection and the rejection...
- Why is the Submitted date not shown?
Last updated on November 14, 2025
If the submitted date is not showing, it means your agreement uses the 'Accepted Date' as the eligible date. Still have a question? We can help! When contacting us via the option at the bottom of this...
- How do I approve an APC?
Last updated on March 16, 2026
All APCs that require validation will be shown in the Pending Requests Tab. To approve an APC, follow the below steps:Click on the ‘Requests’ tile from the main landing page.Click on ‘Approve’ to see the...
- Does EOAP retain a history of APCs?
Last updated on January 12, 2026
All Approved and Rejected APCs are stored in EOAP for future reference in the ‘Approved’ and ‘Rejected’ tabs in Requests.
- How can I use EOAP to manage my institution's read and publish agreement?
Last updated on March 16, 2026
If you are a new administrator to EOAP, with permission to manage your agreement on behalf of your institution, this video tour can help you understand the basic functionality of our platform. You may...