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Elsevier Open Access Platform Support Center

A new set of filters are available across all statuses (Pending, Approved, Rejected) in Requests – note that each status page may offer specific filtering options relevant only to that status.Filtering...

How do filters work in Requests? 

1-click approve speeds up approvals by letting you approve a request with a single click from the Pending list, as long as you have read-write access to that request.It also allows you to approve multiple...

What is 1-click approve and how do I use it?

Once the APC is approved in EOAP, the invoice will be sent to the billing address specified in the agreement for central billing agreements, or to the address provided by the author, for the author provides...

When will I receive my invoice?

Developed to help your team’s internal workflow, Internal note allows you to add a comment or short note to any individual request.

How does it work?


	Internal note is available when you open up a request.
	Only...

What is Internal note and how do I use it?

These are requests where we have been able to match the email address of the corresponding author to their affiliated institution. Highlighting this match provides institutions with added reassurance that...

What is a pre-validated request?

In EOAP, system-processed requests are processed automatically by Elsevier on behalf of authors, to expedite the open access publishing process in fully open access journals.Once their article is accepted,...

What is a system-processed request?

If you rejected the APC in error or need to reverse your rejection, there is an Undo Rejection option that is shown on the modal with the details of the APC. Simply click on Undo Rejection and the rejection...

I rejected the APC in error, is there a way I can reverse my rejection decision?

Couldn’t find what you were looking for in our online support center?

We’re here to help.

What information do we need?

If you have a technical question, we may ask for screenshots and the specific address...

How to contact us on Elsevier Open Access Platform

In 'Account Settings', you can see the users who are listed as admins for the institutes you have permissions for.Still have a question? We can help! When contacting us via the option in the 'For further...

Can I see who is an admin at each institute participating under the agreement?

All APCs that require validation will be shown in the Pending Requests Tab. To approve an APC, follow the below steps:Click on the ‘Requests’ tile from the main landing page.Click on ‘Approve’ to see the...

Elsevier Open Access Platform Support Center

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