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Elsevier Open Access Platform Support Center

Once the APC is approved in EOAP, the invoice will be sent to the billing address specified in the agreement for central billing agreements, or to the address provided by the author, for the author provides...

When will I receive my invoice?

All APCs that require validation will be shown in the Pending Requests Tab. To approve an APC, follow the below steps:


	Click on the ‘Requests’ tile from the main landing page.
	Click on ‘Approve’ to...

How do I approve an APC?

You can see the full details of an approved or rejected APC by clicking on the article title.



 
 

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Can I see the details of an approved or rejected APC?

If the author has not selected the correct institutional affiliation, the Optional Billing Address functionality (if enabled for your agreement) will allow you to select an alternative billing address...

Can I change the Billing Address for the APC?

If you believe you should have access to Agreement Dashboard, but you are not seeing the option in EOAP please contact agreementactivation@elsevier.com.Please include your details and which institute(s)...

Why don’t I have access to the Agreement Dashboard?

There is an automated approval e-mail option which is pre-checked and when you click on the ‘Confirm’ button, the author will automatically receive a notification.

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How do I let the author know whether their request has been approved or not?

The rejection details include the date, the person who rejected the request, and any additional information that was recorded at that time.

Follow these steps to check the rejection reason:


	Go to 'Requests'...

How can I check what the rejection reason was for a previous request?

In 'Account Settings', you can see the users who are listed as admins for the institutes you have permissions for.

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Can I see who is an admin at each institute participating under the agreement?


	Society Overview
	Pre Paid Deposit Overview
	Discount Agreement Overview
	Cash APC Overview
	Unlimited APC Overview
	Fixed Quantity Overview


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Where can I find tutorials on EOAP?

All Approved and Rejected APCs are stored in EOAP for future reference in the ‘Approved’ and ‘Rejected’ tabs in Requests.



 

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Elsevier Open Access Platform Support Center

Elsevier Open Access Platform Support Center

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