Elsevier

Elsevier Open Access Platform Support Center

  • Open Access portal(Opens in a new tab or window)
  • Open Access portal(Opens in a new tab or window)
  1. Elsevier Support
  2. Elsevier Open Access Platform Support Center

Elsevier Open Access Platform Support Center

Managing APC Requests made easy

View by category

Using the dashboard
System access
Invoicing

Top 10 answers

When will I receive my invoice?How do I approve an APC?Where can I find tutorials on EOAP?Can I see the details of an approved or rejected APC?Can I change the Billing Address for the APC?Does EOAP retain a history of APCs?What are the available article types on the Open Access Platform?Why are some APCs shown with a zero (0.00) price?How do I let the author know whether their request has been approved or not?How can I check what the rejection reason was for a previous request?
For further assistance:

Email

Get in touch via email for more information.

Do you require assistance for another product?

Find your support center
Woman Smiling
Elsevier(Opens in a new tab or window)Relx(Opens in a new tab or window)

Copyright © 2025 Elsevier, its licensors, and contributors. All rights are reserved, including those for text and data mining, AI training, and similar technologies.

  • Terms and Conditions(Opens in a new tab or window)
  • Privacy Policy(Opens in a new tab or window)
  • Accessibility(Opens in a new tab or window)