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Elsevier Open Access Platform Support Center

Once the APC is approved in EOAP, the invoice will be sent to the billing address specified in the agreement for central billing agreements, or to the address provided by the author, for the author provides...

When will I receive my invoice?

If the author has not selected the correct institutional affiliation, the Optional Billing Address functionality (if enabled for your agreement) will allow you to select an alternative billing address...

Can I change the Billing Address for the APC?

All Approved and Rejected APCs are stored in EOAP for future reference in the ‘Approved’ and ‘Rejected’ tabs in Requests.

Does EOAP retain a history of APCs?

You can see the full details of an approved or rejected APC by clicking on the article title.

Can I see the details of an approved or rejected APC?

Society OverviewPre Paid Deposit OverviewDiscount Agreement OverviewCash APC OverviewUnlimited APC OverviewFixed Quantity Overview

Where can I find tutorials on EOAP?

The available article types on the open access platform are:DescriptionCodeCase ReportCRPDataDATFull-length articleFLAMicroarticleMICOriginal software publicationOSPPractice GuidelinesPGLProtocolPROReview...

What are the available article types on the open access platform?

There is an automated approval e-mail option which is pre-checked and when you click on the ‘Confirm’ button, the author will automatically receive a notification.

How do I let the author know whether their request has been approved or not?

If you believe you should have access to Agreement Dashboard, but you are not seeing the option in EOAP please contact agreementactivation@elsevier.com.Please include your details and which institute(s)...

Why don’t I have access to the Agreement Dashboard?

Follow these steps to download a report of APCs:On each tab you will see a Generate Report (.csv) button. It will generate a report for the APCs at that status (Pending, Approved or Rejected). To download...

How can I generate a report of APCs in EOAP?

The rejection details include the date, the person who rejected the request, and any additional information that was recorded at that time.

Follow these steps to check the rejection reason:


	Go to 'Requests'...

Elsevier Open Access Platform Support Center

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