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Elsevier Open Access Platform Support Center

Once the APC is approved in EOAP, the invoice will be sent to the billing address specified in the agreement for central billing agreements, or to the address provided by the author, for the author provides...

When will I receive my invoice?

If the author has not selected the correct institutional affiliation, the Optional Billing Address functionality (if enabled for your agreement) will allow you to select an alternative billing address...

Can I change the Billing Address for the APC?

All Approved and Rejected APCs are stored in EOAP for future reference in the ‘Approved’ and ‘Rejected’ tabs in Requests.



 

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Does EOAP retain a history of APCs?

You can see the full details of an approved or rejected APC by clicking on the article title.



 
 

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Can I see the details of an approved or rejected APC?


	Society Overview
	Pre Paid Deposit Overview
	Discount Agreement Overview
	Cash APC Overview
	Unlimited APC Overview
	Fixed Quantity Overview


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Where can I find tutorials on EOAP?

The available article types on the Open Access Platform are:


	
		
			Description
			Code
		
	
	
		
			Case Report
			CRP
		
		
			Data
			DAT
		
		
			Full-length article
			FLA
		
		
			Microarticle
			MIC
		
		
			Original...

What are the available article types on the Open Access Platform?

There is an automated approval e-mail option which is pre-checked and when you click on the ‘Confirm’ button, the author will automatically receive a notification.

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How do I let the author know whether their request has been approved or not?

The rejection details include the date, the person who rejected the request, and any additional information that was recorded at that time.

Follow these steps to check the rejection reason:


	Go to 'Requests'...

How can I check what the rejection reason was for a previous request?

Follow these steps to download a report of APCs:


	On each tab you will see a Generate Report (.csv) button. It will generate a report for the APCs at that status (Pending, Approved or Rejected). To download...

How can I generate a report of APCs in EOAP?

If you believe you should have access to Agreement Dashboard, but you are not seeing the option in EOAP please contact agreementactivation@elsevier.com.Please include your details and which institute(s)...

Elsevier Open Access Platform Support Center

Elsevier Open Access Platform Support Center

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