Returns policy
5 answers found
- How can I return my product and get a replacement or refund?
Last updated on February 05, 2025
Here's some helpful information on returning products. Please view our Returns Policy for more information, US and EMEALAAP. First, select the type of product you purchased and your location for further...
- How do I cancel my print or eBook order?
Last updated on January 03, 2024
We process orders as quickly as possible. Generally, orders for print and eBook placed on Shop.Elsevier.com can no longer be cancelled once submitted. The confirmation email is sent to the email address...
- When will I receive my refund?
Last updated on May 16, 2025
If you paid for your order by credit card, the refund will be available on your credit card account within 14 working days after we received and accepted the returned product. If you paid for your order...
- Can I return a book I bought from somewhere else?
Last updated on May 16, 2025
It is not possible to return a book you bought from somewhere else than from Elsevier directly. If you did not buy your book from us, contact the retailer where you purchased the book from for return ...
- Does Elsevier pay my return shipping costs?
Last updated on May 16, 2025
Generally, Elsevier doesn't pay your return shipping costs. When you return a book, you have to pay the return shipping costs yourself. However, Elsevier does pay your return shipping costs in case the...