We process orders as quickly as possible. Generally, orders for print and eBook placed on Shop.Elsevier.com can no longer be cancelled once submitted.

The confirmation email is sent to the email address associated with the account once the purchase is made.

Print books can be returned, replaced, or refunded if purchased directly from Elsevier if the book is new, unmarked, and packaged to ensure receipt in a condition suitable for resale up until 30 days past the invoice date, while eBooks are non-returnable and non-refundable.

eProducts (e.g. eBooks, Embase) are non-returnable and non-refundable but can in some instances be replaced.

For more information, please check Can I return my product and get a replacement or refund?

If you encounter any issues with your product, please contact us using the email option at the bottom of the page and provide the following details:

• Order or invoice number
• ISBN of product ordered