Print books can be returned and replaced or refunded if purchased directly from Elsevier. We are not able to accept returns on products that were not purchased directly from Elsevier.

The book must be new, unmarked and packaged to ensure receipt is in condition suitable for resale up until 30 days past the invoice date. A print book will not be eligible for a return if any access code has been scratched off, regardless if it is redeemed or not.  

Please NOTE:

If you are wanting to return an Elsevier product a Customer Service representative can provide a prepaid return label for US domestic and Canada orders.

Please contact us to request a return label. You can return the book or just simply refuse the package at the time of delivery. Once the book is received back, we will issue refund.

Elsevier will reimburse the return cost of international (non-US / CA) orders to the customer if the reason is listed below.

Damaged or wrong book delivered.

If the book was damaged in transit or the wrong book was delivered, this must be reported to Elsevier within 60 days past the invoice date. Please contact us via our webform for a replacement or a refund.

Book has manufacturing defects.

If the book has defects (e.g. missing pages or printing errors), you can return it regardless of the invoice date. Please contact us via our webform and include the following information:

• Book title or ISBN number
• Invoice number
• Quantity
• Pictures (for damaged/defect product received)

Return instructions

• Pack the book in such a way that it is protected from shipping damage.
• Attach a copy of the Elsevier invoice on the package
• Ship all returns via traceable method (UPS, DHL, FedEx). Refer to the below return addresses based on your region.
• If we receive the book, a credit memo will be issued to you within 3 weeks of our warehouse receiving your return. Once you receive the credit memo, please contact us to process the refund back to your original mode of payment.

For a more detailed information about ANZ returns, see our Returns Policy.

Print journals are non-returnable but if you have an active subscription and received an issue in a damaged state or it has defects, we can send a replacement. Please contact us via our webform with the following information:

• Journal title or ISSN
• Invoice number
• Issue number
• Quantity damaged or defect

eProducts (e.g. eBooks, Embase) are non-returnable and non-refundable but can in some instances be replaced. If you encounter any issues with your eProduct please contact via our webform.