If you paid for your order by credit card, the refund will be available on your credit card account within 14 working days after we received and accepted the returned product.

If you paid for your order...

When will I receive my refund?

We process orders as quickly as possible. Generally, orders for print and eBook placed on Shop.Elsevier.com can no longer be cancelled once submitted.

The confirmation email is sent to the email address...

Refund status

When will I receive my refund?

How do I cancel my print or eBook order?

For further assistance:

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