Damaged or incorrect products

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4 answers found

What can I do if I receive a damaged book?

Last updated on June 23, 2023

We do all we can to ensure books reach you in good condition. If you receive a book and it is damaged, contact us to receive a replacement book and UPS return label (for US orders) for returning the damaged...

What should I do if I received the wrong book?

Last updated on May 30, 2025

If you purchased a book from Elsevier but received the wrong book, please contact us to request a replacement and UPS return label (for US purchases) for the return of the wrong book received. You are...

When will I receive my refund?

Last updated on May 16, 2025

If you paid for your order by credit card, the refund will be available on your credit card account within 14 working days after we received and accepted the returned product. If you paid for your order...

How do I cancel my print or eBook order?

Last updated on January 03, 2024

We process orders as quickly as possible. Generally, orders for print and eBook placed on Shop.Elsevier.com can no longer be cancelled once submitted. The confirmation email is sent to the email address...