Does Elsevier pay my return shipping costs?

Last updated on May 16, 2025

Generally, Elsevier doesn't pay your return shipping costs. When you return a book, you have to pay the return shipping costs yourself. However, Elsevier does pay your return shipping costs in case the book you received has:

  • Transit damage. If so, contact us within 60 days from the invoice date and also provide your invoice number.
  • Manufacturing defects, for example missing chapters or pages, printing errors or imperfect binding. In this case, you can and we refund the return shipping costs, regardless of the invoice date.

Did we answer your question?

Related answers

Recently viewed answers

Functionality disabled due to your cookie preferences

For further assistance:

Email

Get in touch via email for more information.

Phone

Call our support by phone