What should I do if my eBook download link is not available in my account?
Last updated on February 13, 2024For an eBook to become available for download you are required to:
- Have purchased an eBook from Elsevier.com.
- Login to your account on shop.Elsevier.com.
- Locate your order in your order history.
If you did not receive your eBook download links in the order history section of your account within 24 hours after placing your order, don't worry, we're here to help! Please contact us and include the following information:
- Your name.
- eBook title and ISBN number.
- Order number (number on your invoice that starts with a lowercase ‘e’)
- Your email address
- After following these steps, we will contact you within 24-48 hours.
Did we answer your question?
Related answers
What should I do if my eBook will not open on my device?
How do I download my eBook from my Elsevier.com account?
What eBook formats are compatible with my device?
How can I return my product and get a replacement or refund?
Recently viewed answers
Functionality disabled due to your cookie preferences