Account & Billing
11 answers found
- What should I do if I have a query about my privacy?
Last updated on November 04, 2022
We take your privacy seriously and offer support on any query you might have. To find more information about: Updating your personal information Updating your email address Deleting your account Requesting...
- How can I update or reset my password for my Complete Anatomy account?
Last updated on June 16, 2025
To update your password Within Complete Anatomy, go to MY ACCOUNT and click “MANAGE ACCOUNT”: Under Sign in details, click on the “pencil icon”: An email with a link to change...
- How do I manage auto-renewal on my Complete Anatomy subscription?
Last updated on September 02, 2025
How to turn off auto-renewal?If you don't want to renew your subscription for the next year, you can turn off auto-renew. You'll still have access to your subscription features until the end of your current...
- What features are included in the Individual License?
Last updated on December 01, 2025
The Individual license is no longer available for purchase. It is a single-platform license and cannot be transferred to other platforms. To access cross-platform features, along with all other features,...
- How does pricing work?
Last updated on December 01, 2025
Access to Complete Anatomy is subscription-based, meaning you pay for an annual subscription to give you access to the platform. You are free to cancel your subscription at any time by on your account...
- How can I update my personal information on my Complete Anatomy account?
Last updated on March 04, 2025
To update your personal information, such as your name, email address, or marketing preferences on your account, you will need to log in to your Elsevier account. This account is specifically designed...
- How can I delete my Complete Anatomy account?
Last updated on December 01, 2025
As Complete Anatomy is now part of the Elsevier family, your account enables access to many Elsevier products and services.If you want to delete your Complete Anatomy account, follow these steps:Navigate...
- How do I request a refund for a subscription?
Last updated on June 06, 2023
Your route to requesting a refund will vary depending on where you originally purchased your subscription i.e. via our 3D4Medical webstore or via a Third-Party app store. If you’re unsure of where you...
- How can I change the email address associated with my Complete Anatomy account?
Last updated on June 16, 2025
Navigate to your My AccountUnder “Sign in details” beside “Primary email”, click on the “pencil icon”: Enter the email address to which you would like to change your current email.Click “Save”: You will...
- How much will I be charged for my second year?
Last updated on December 01, 2025
All customers who availed of the introductory discount for their first year of subscription will be automatically billed the full price for second and subsequent years of subscription. You can cancel your...