Troubleshooting
5 answers found
- How do I ensure that emails aren't blocked by spam filters?
Last updated on October 15, 2025
You can add our email domains to your safe sender's list to reduce the chance the emails sent from the submission system are sent to your spam filter.
- How can I check the version of Complete Anatomy on my device?
Last updated on June 06, 2025
To help you find the version of Complete Anatomy installed on your device, please choose your device from the drop-down menu below.For the latest information on the most recent version of Complete Anatomy,...
- My video content is not playing
Last updated on December 01, 2025
Complete Anatomy's video content is hosted by Vimeo. In rare cases, you may have difficulty viewing video content in-app. This is usually due to: No internet connection on your device Vimeo is down...
- Complete Anatomy isn’t working as expected
Last updated on September 02, 2025
This issue may be caused by a corrupted download, which is a common problem. You can fix this by deleting and reinstalling the app. To get instructions on how to do this, please select your device from...
- I purchased a license, but I still don't have access to the paid features
Last updated on December 01, 2025
Please make sure you’re logged in to the app to access your license. You can log in with the GET STARTED button in the top-right of the screen: If you are logged in, but still don’t see your license, you...