Troubleshooting
5 answers found
- How do I ensure that emails aren't blocked by spam filters?
Last updated on April 20, 2026
You can add our email domains to your safe sender's list to reduce the chance the emails sent from the submission system are sent to your spam filter.
- How can I check the version of Complete Anatomy on my device?
Last updated on May 07, 2026
To help you find the version of Complete Anatomy installed on your device, please choose your device from the drop-down menu below.For the latest information on the most recent version of Complete Anatomy,...
- My video content is not playing
Last updated on August 04, 2026
Complete Anatomy's video content is hosted by Vimeo. In rare cases, you may have difficulty viewing video content in-app. This is usually due to: No internet connection on your device Vimeo is down...
- I purchased a license, but I still don't have access to the paid features
Last updated on July 15, 2026
Please make sure you’re logged in to the app to access your license. You can log in with the SIGN IN button in the top-right of the screen: If you are logged in, but still don’t see your license, you may...
- Complete Anatomy isn’t working as expected
Last updated on May 07, 2026
This issue may be caused by a corrupted download, which is a common problem. You can fix this by deleting and reinstalling the app. To get instructions on how to do this, please select your device from...