How do I request a refund for a subscription?
Last updated on June 06, 2023
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Your route to requesting a refund will vary depending on where you originally purchased your subscription i.e. via our 3D4Medical webstore or via a Third-Party app store.
If you’re unsure of where you purchased your subscription from originally, simply go to your My account pageopens in new tab/window and under the 'Manage my subscription' section it will specify where you purchased your subscription from. (For Chinese mainland users, please visit hereopens in new tab/window).
- Using the ‘Email’ contact option below, select ‘Account & Billing’ in the ‘Contact reason’ field, and put ‘Subscription Cancellation and Refund Request’ in the ‘Subject’ field.
- In the 'Your question’ field, provide your order number, email address and reason for refund.
Please Note: Refunds are only honored when requested within 30 days of subscription purchase.
- Using the ‘Email’ contact option below, select ‘Account & Billing’ in the ‘Contact reason’ field, and put ‘Subscription Cancellation and Refund Request’ in the ‘Subject’ field.
- In the 'Your question’ field, provide your order number, email address and reason for refund.
Please Note: Refunds are only honored when requested within 30 days of subscription purchase.
- Please visit Apple Supportopens in new tab/window.
- Select 'Billing & Subscriptions'.
- Within the 'Subscriptions & Purchases' menu, select 'Request a refund'.
- Sign in with the Apple ID you used to originally purchase your subscription.
- When signed in, under 'What can we help you with', complete each field for your subscription.
- Submit your request.
- Please visit Microsoft Supportopens in new tab/window.
- Select 'Returns & Refunds'.
- Go to your 'Order History'.
- Find your Complete Anatomy subscription.
- Select 'Request a return'.
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