Translation Services
12 answers found
- When will I receive my edited manuscript?
Last updated on April 10, 2024
The time it takes to complete an editing service depends on the service you have selected. You can view a list of the service and expected completion times below. Service Completion time Standard...
- How do I use my discount voucher code?
Last updated on April 10, 2024
If you have a discount or promotional voucher for Elsevier Author Services (WebShop), you will be able to use it once you have added any items to your shopping cart and go to complete the purchase. Once...
- How do I cancel my order?
Last updated on April 10, 2024
If you need to cancel an order or require help canceling part of an order please contact us using the options below.
- Why am I getting a payment error?
Last updated on May 16, 2024
You may be receiving a payment error due to entering your payment details incorrectly or your bank has declined the payment. If your credit card payment is not working, please try the below steps: Check...
- Can I get a certificate for the language editing done via Elsevier Author Services (WebShop)?
Last updated on April 10, 2024
While uploading the paper for language editing, you have an option to provide the certificate details and pdf copy of editing certificate can be downloaded along with the edited file. You can also download...
- What payment options do I have with Elsevier Author Services (WebShop)?
Last updated on January 03, 2023
Elsevier Author Services (WebShop) offer secure online payment via credit card, PayPal, Alipay, WeChat Pay and Union Pay. The following credit cards are accepted: American Express Mastercard Visa Online Your...
- Can I receive a refund if I am not happy with my language editing service?
Last updated on April 10, 2024
We can only offer refunds on our language editing services if there are errors in our editing. To be entitled to a refund, the manuscript has to be checked by the editor who originally edited the manuscript....
- What can I do if I am having issues uploading a word document/latex file or image?
Last updated on January 03, 2023
You can upload files up to 25MB in size. If any of your files are over this size limit, you will need to remove them and replace with a file that has a smaller MB. If your file size is less than 25MB,...
- What can I do if I ordered the wrong product?
Last updated on April 10, 2024
If you have placed an order with Elsevier Author Services (WebShop), completed and paid for the order, but it is the wrong product/service, please contact us as soon as possible using one of the options...
- What translation services does Elsevier Author Services (WebShop) offer?
Last updated on April 10, 2024
Elsevier Author Services (WebShop) has a team of experts that can translate your paper or presentation from or into the following languages: Arabic Chinese (simplified) Chinese (traditional) Dutch French German Italian Japanese Korean Polish Portuguese Russian Spanish Turkish Our...