Webshop Products
13 answers found
- How do I use my discount voucher code?
Last updated on April 10, 2024
If you have a discount or promotional voucher for Elsevier Author Services (WebShop), you will be able to use it once you have added any items to your shopping cart and go to complete the purchase. Once...
- How do I cancel my order?
Last updated on April 10, 2024
If you need to cancel an order or require help canceling part of an order please contact us using the options below.
- Why am I getting a payment error?
Last updated on May 16, 2024
You may be receiving a payment error due to entering your payment details incorrectly or your bank has declined the payment. If your credit card payment is not working, please try the below steps: Check...
- What payment options do I have with Elsevier Author Services (WebShop)?
Last updated on January 03, 2023
Elsevier Author Services (WebShop) offer secure online payment via credit card, PayPal, Alipay, WeChat Pay and Union Pay. The following credit cards are accepted: American Express Mastercard Visa Online Your...
- Can I receive a refund if I am not happy with my language editing service?
Last updated on April 10, 2024
We can only offer refunds on our language editing services if there are errors in our editing. To be entitled to a refund, the manuscript has to be checked by the editor who originally edited the manuscript....
- What is the status of my Elsevier Author Services (WebShop) order?
Last updated on August 22, 2024
Please contact us using the Email option at the bottom of this page and we'll help find out the status of the order. It would be helpful if you can provide the order number and date of order in your m...
- What do I need to do if I am eligible for VAT or Sales Tax exemption?
Last updated on April 10, 2024
VAT is charged on all products/services for European countries. If you are eligible for VAT or Sales Tax exemption, click 'View account' tab. Under the 'My account' section enter the VAT number in the...
- How do I change my shipping address?
Last updated on April 10, 2024
You will be asked to specify a shipping and billing address when you are confirming/completing your order. If you need to change the shipping address after the order has been placed, please contact us...
- How do I order a published journal issue?
Last updated on September 05, 2024
You can browse the list of journal issues available for ordering. Please note: certain journal titles may not currently be available for online ordering; however, we are constantly adding new titles,...
- What can I do if I ordered the wrong product?
Last updated on April 10, 2024
If you have placed an order with Elsevier Author Services (WebShop), completed and paid for the order, but it is the wrong product/service, please contact us as soon as possible using one of the options...