In order to open an eBook on a device you are required to:

1. Have purchased your eBook from Shop.Elsevier.com.
2. Have downloaded your eBook.
3. Have transferred your eBook to your device.

How

• Check whether you have the right application or software to open your eBook file format on your device.
• If the problem persists, please check the support page of your application or software you use to open the eBook.
• If you cannot download your eBook after following these steps, please contact us and include the following information:

  1. eBook title or ISBN number.
  2. Order number (number on your invoice that starts with a lowercase ‘e’).
  3. Nature of problem/question.
  4. Error message received, if applicable.
  5. Device and application/software.
  6. Operating system.
  7. If possible, share a screenshot of the error.