What should I do if my eBook download link is not available in my account?

Last updated on May 16, 2025

You should receive a link to download your eBook with the confirmation email you receive shortly after you complete the order.

If you have not received this email within 24 hours (also check your spam folder), and you cannot find the link to download your eBook via your order history on Elsevier Health, please contact us using one of the options below.

When contacting us, please include the following information:

  • Your name
  • eBook title and ISBN number
  • Order number (number on your invoice that starts with a lowercase 'e')
  • Your email address

After following these steps, we will contact you within 24-48 hours.

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