Elsevier

What should I do if my organization (i.e. affiliation or funder) is not found when I am requested to add this information when completing the Rights and Access form?

Last updated on July 26, 2024

When you are asked for the name of the organization, if you start to type the first few letters of your organization, you should see a list of the names of the organizations displayed for you to select from.

If the search does not display any organizations or yours or your co-authors’ institution is not listed/recognized, please follow the below steps:

Names of some organizations may be in the local language and not English, or the other way around. Try typing the name in both languages to make sure that the name of your institution is not there, before adding it as per the below instructions.

  1. Select the option 'the Organization name is not found' and click on the sentence in blue text 'Please help us improve our records by entering organization name, city and country'. You can add the Organization name.
  2. You will be asked to add the name of the city and select the country. Once entered, click on 'Save details' button.

This should allow you to proceed. Typing the name incorrectly or adding extra characters will also return the same search result ("The Organization name is not found"):

Similar steps will need to be taken, if the funder of your research is not on the list:

If you are not affiliated to any organization, please add ‘Not affiliated to an organization', and follow the above steps, as you'll still need to add the city and the country of where you're located.

Still have a question? We can help! When contacting us via the option at the bottom of this page, please just enter your details, and select contact reason 'Open Access' in the drop down on the form, to start a session with one of our representatives. We appreciate you providing us all the information, as much as possible when initiating the chat. This will ensure our agents to swiftly respond to your query.

Did we answer your question?

Related answers

Recently viewed answers

Functionality disabled due to your cookie preferences

Also available in
EspañolFrançais
For further assistance: