While submitting your research data, if you face any error, it’s highly recommended to clear the cache and cookies of your browser. You can also try different browsers as the error might be due to browser specific configurations.

If you still encounter the issue after clearing the cache and cookie, please contact us via the support channel at the bottom of this page, for the quickest and easiest resolution to your question.

• Please ensure to select the contact reason as 'Submission'.
• It’s highly recommended if you can provide all the requested details and as much information as possible to ensure your question reaches the team best placed to support you.

What information do we need?

When contacting us, please have the following information at hand:

• The journal title you're submitting to.
• Your article title and/or reference number.
• A screen shot of what is displayed on your screen, especially if you're encountering an error message or a technical issue. This will help us to resolve your issue quicker. You can add a saved screen shot via the contact option at the bottom of this page when getting in touch with us.