What can I do if a discount code error message is displayed while applying my discount code for Submission fee charge in Editorial Manager?

Error for discount not working

Discount codes are case sensitive. Ensure no spaces, upper or lower-case letters are mistyped. Additionally, please verify that your discount is valid for Submission Fee charge only. Please note: Article Publishing Charges (APC) discount codes cannot be used for your Submission Fee.

Error for discount already in use

This means that the discount code you have entered has been utilised previously and it cannot be reclaimed. 

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