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Orders & Renewals
17 answers found
How do I manage my refund?
Last updated on March 10, 2025
Refunds are only honored when requested within 30 days of an annual subscription purchase. If requesting a refund after the initial 30 days, please use our webform or chat option, located in the options...
What payment options do I have?
Last updated on November 02, 2022
We accept credit cards or debit cards for payment. Please note: We cannot process credit card information received via email; this follows the Payment Card Industry Data Security Standards. This is to...
How do I opt-out of receiving emails or newsletters?
Last updated on May 18, 2023
You can opt out of emails and newsletters by the following the following steps: Go to https://www.us.elsevierhealth.com Click on 'Sign In | Create an Account' and enter your login credentials. Navigate...
Where can I find the RADPrimer and PATHPrimer Trial Instructions?
Last updated on April 17, 2019
Show all Hide all How can I start a PATHPrimer or RADPrimer Trial? PATHPrimer and RADPrimer offer a one time 15-day trial. At the end of your trial, your subscription will automatically renew to...
How do I cancel my trial or paid subscription?
Last updated on July 08, 2024
Follow these steps to cancel your PATHPrimer or RADPrimer subscription: Trial Subscription: Once your free PATHPrimer or RADPrimer trial period expires, your trial will automatically renew to a paid...
Where can I find the PATHPrimer or RADPrimer Trial Instructions?
Last updated on April 04, 2023
Show allHide all How do I start an PATHPrimer or RADPrimer Trial? PATHPrimer and RADPrimer offers a one time 15-day trial. At the end of your trial, your subscription will automatically renew to a...
How do I log in to the PATHPrimer or RADPrimer store?
Last updated on December 07, 2023
Follow these steps to log in to the PATHPrimer or RADPrimer store: Go to the Store for one of these two products: PATHPrimer: http://www.pathprimer.com RADPrimer: http://www.radprimer.com Click...
What should I do if I do not wish to renew my subscription?
Last updated on July 08, 2024
If, for any reason, you choose not to renew your PATHPrimer or RADPrimer subscription, you will need to cancel your trial renewal or subscription in your account. Follow these steps to cancel your PATHPrimer...
How can I renew my subscription?
Last updated on November 02, 2022
You will automatically receive a renewal notification thirty days prior to the expiration date. You can renew your subscription by following the directions in the renewal notice. If you have any further...
How do I purchase RADPrimer?
Last updated on November 02, 2022
You can sign up for a free trial or purchase a subscription to RADPrimer at https://www.us.elsevierhealth.com/radprimer.html or by contacting our Sales Department. If you have any further questions, please...