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What are strong password requirements?
Last updated on November 05, 2024
To meet the strong password requirements, your password must: Be 8-20 characters Contain at least one uppercase alphabetical character, e.g., A, B C, etc. Contain at least one lowercase alphabetical...
How do I redeem a Registration ID?
Last updated on December 17, 2024
To redeem a Registration ID and Password, please follow the below steps: Go to the Registration ID Redemption page by clicking the link below for the product to which you are subscribed: ExpertPath ImmunoQuery PATHPrimer STATdx RADPrimer Enter...
How do I change my personal information?
Last updated on January 24, 2024
You can easily update or change your personal information (name, email address) in your user profile via your profile settings. Select the relevant product below for more information: Follow these steps...
How do I make changes to my user list?
Last updated on July 05, 2023
To remove users and request Registration IDs for new users, please contact Customer Support using one of the contact options below. For further information on Registration IDs, please select the relevant...
Will I be billed after my trial ends?
Last updated on July 28, 2025
No, you will not be charged after your trial ends.
My trainees have completed assignments, why does the report says otherwise?
Last updated on July 28, 2025
Some items on the report are self-reported by Trainees. Trainees must indicate that they have completed the assignment for it to be recorded on the report. If you have any further questions, please contact...
Is there a mobile application available.
Last updated on October 11, 2022
Not at this time. If you have any further questions, please contact us using one of the options at the bottom of this page.
Where can I change my password?
Last updated on July 28, 2025
Your password can be changed by clicking the Gear icon in the upper right-hand corner and then selecting Account.
Who can have access to the faculty module?
Last updated on July 28, 2025
Faculty and administrative staff. If you have any further questions, please contact us using one of the options at the bottom of this page.
What languages are supported?
Last updated on July 28, 2025
The application is available in English at this time. If you have any further questions, please contact us using one of the options at the bottom of the page.