Orders & Renewals
17 answers found
- What payment options do I have?
Last updated on August 15, 2024
We accept credit cards or debit cards for payment.Please note: We cannot process credit card information received via email; this follows the Payment Card Industry Data Security Standards. This is to ensure...
- How do I manage my refund?
Last updated on March 10, 2025
Refunds are only honored when requested within 30 days of an annual subscription purchase. If requesting a refund after the initial 30 days, please use our webform or chat option, located in the options...
- Where can I find the RADPrimer and PATHPrimer Trial Instructions?
Last updated on March 21, 2024
Show all Hide allHow can I start a PATHPrimer or RADPrimer Trial?PATHPrimer and RADPrimer offer a one time 15-day trial. At the end of your trial, your subscription will automatically renew to a yearly...
- How do I opt-out of receiving emails or newsletters?
Last updated on August 15, 2024
You can opt out of emails and newsletters by the following the following steps:Go to https://www.us.elsevierhealth.comClick on 'Sign In | Create an Account' and enter your login credentials.Navigate to...
- How can I renew my subscription?
Last updated on August 15, 2024
You will automatically receive a renewal notification thirty days prior to the expiration date. You can renew your subscription by following the directions in the renewal notice.If you have any further...
- How do I cancel my trial or paid subscription?
Last updated on July 08, 2024
Follow these steps to cancel your PATHPrimer or RADPrimer subscription:Trial Subscription:Once your free PATHPrimer or RADPrimer trial period expires, your trial will automatically renew to a paid subscription....
- What should I do if I do not wish to renew my subscription?
Last updated on July 08, 2024
If, for any reason, you choose not to renew your PATHPrimer or RADPrimer subscription, you will need to cancel your trial renewal or subscription in your account. Follow these steps to cancel your PATHPrimer...
- How do I know if my PATHPrimer or RADPrimer order was successful?
Last updated on August 15, 2024
You will receive an order confirmation email when you place your order. You also can view all of your order information in your account on us.elsevierhealth.com:Go to https://www.us.elsevierhealth.comClick...
- How do I view a copy of the receipt for my PATHPrimer or RADPrimer order?
Last updated on August 15, 2024
You should receive an order confirmation email when you place your order. Check your junk email folder if you do not see the order confirmation email in your inbox. You can also follow these steps to view...
- How do I update my credit card information on PATHPrimer or RADPrimer?
Last updated on August 15, 2024
You can update your credit card information in My Account on https://www.us.elsevierhealth.com. Please note: You can only change your payment method during subscription renewal time period. The renewal...