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23 answers found
- How can I allow-list your product in our firewall?
Last updated on January 20, 2026
Allow-listing means that a website is added to a safe list for a network's firewall. Firewalls are configured to stop potentially malicious websites from infecting a PC or network. To ensure our product...
- What are strong password requirements?
Last updated on March 02, 2026
To meet the strong password requirements, your password must: Be 8-20 characters Contain at least one uppercase alphabetical character, e.g., A, B C, etc. Contain at least one lowercase alphabetical...
- Set up remote access for your users
Last updated on May 18, 2026
Remote access allows your users to easily access your Elsevier subscriptions anytime and anywhere without being limited to being on-campus or in the office. Many institutions already have this mechanism...
- How do I log in to or out of the site?
Last updated on June 26, 2023
To log in you need to: Have registered with ClinicalKey Have a username/password If you have not registered, please see How do I register with ClinicalKey? How Select the relevant option below...
- Is the site accessible via a mobile device?
Last updated on June 26, 2023
The site is optimized for all mobile devices and smartphones. For the best experience we recommend you use the mobile app.Please note: The app is not offered in all countries, so please check your app...
- What do I do if I have forgotten my username or password?
Last updated on June 26, 2023
Please select one of the options below to view instructions if you have forgotten your username or password:Forgotten PasswordAt the Login prompt, click 'Forgotten Username or Password'.A Forgotten Password...
- How do I login to a ClinicalKey site through my institution or OpenAthens?
Last updated on December 16, 2024
This remote access option, also known as Federated Access, allows you to sign in and prove your institutional association via your institution.OpenAthensHowFollow these steps to login via OpenAthens to...
- Why did my remote access expire?
Last updated on June 26, 2023
Your remote access is automatically extended each time you log in from within your institution's network or VPN. If you do not log in while on your institution's network or VPN within 180 days, remote...
- How do I access ClinicalKey remotely?
Last updated on December 16, 2024
There are three types of remote access that users may utilize in accessing ClinicalKey from outside their institution’s network: How Using an Organizational Email Address If you have an email account...
- How do I change my password?
Last updated on June 26, 2023
You can easily update or change your password via your account settings. How Follow these steps to change your password: ClinicalKey, ClinicalKey for Nursing, or Clinical Pharmacology powered by ClinicalKey Log...