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Orders & Renewals
7 answers found
- How do I update my credit card information?
Last updated on May 05, 2025
You can update your credit card information online yourself on https://www.us.elsevierhealth.com. Please note: You can only change your payment method during an active subscription. Follow these steps...
- How do I manage my refund?
Last updated on March 10, 2025
Refunds are only honored when requested within 30 days of an annual subscription purchase. If requesting a refund after the initial 30 days, please use our webform or chat option, located in the options...
- How do I opt-out of receiving ClinicalKey emails or newsletters?
Last updated on September 05, 2025
To opt-out of receiving emails or newsletters from ClinicalKey, click the unsubscribe link at the bottom of our email communication, or contact our support team through one of the contact options belo...
- How do I cancel my trial or paid subscription?
Last updated on May 05, 2025
You can cancel your trial or paid subscription anytime online before the trial / paid subscription end date. Follow these steps to cancel your paid or trial ClinicalKey subscription: Go to https://www.us.elsevierhealth.com. Click...
- How do I log in to the ClinicalKey store?
Last updated on July 18, 2024
You can log in to the ClinicalKey store by following the steps below. Log in to https://www.us.elsevierhealth.com/clinicalkey. Click on “Create an Account” at the top of the screen. Enter your email...
- As a subscriber, how can I view my subscription information?
Last updated on March 10, 2025
You can get an overview of your current ClinicalKey subscriptions and view more details about each subscription. How Follow these steps to see your current subscriptions and subscription information: View...
- Why do I have an internet charge from Elsevier Science Nederland on my account?
Last updated on September 05, 2025
When checking your bank statement, you may notice that you have an internet charge called ELSEVIER SCIENCE NEDERLAND or your bank may contact you regarding the possibility of fraudulent activity relating...