How do I cancel my order?

For US/Canada customers:

If the print book or print access card order was placed within two working days, you may submit the refund and cancellation request through the webform choosing the options as follows, and please make sure to provide the order number or invoice number:

• Contact Option: E-mail
• Contact Reason: Cancellations

Enter your order number:

Examples:

• h9xxxxxxxx
• EVL_xxxxxxxx

*You can find this order number on your order confirmation e-mail or Order History on your online account.

If you have already received the print book or print access card and wish to make a return, please visit our article on replacements and refunds.

Books Customer Service Department:

Phone (toll free): +1 800 545 2522 or +1 314 447 8300

Hours: Monday through Friday from 7:30am to 5:00pm Central Standard Time.